Frequently Asked Questions

Septi + is our flagship biological treatment product for regular maintenance of septic tanks.

It is made with bacteria and enzymes that break down organic matter, help to purify the wastewater, and protect the leach field. Septi + contains 1 billion bacteria per gram (CFU = 1×10⁹/g).

The enzymes produced by the bacteria include:

• LIPASE (which destroys fats)
• AMYLASE (which attacks starches)
• PROTEASE (which liquefies solid waste and eliminates odors)
• CELLULASE (which breaks down toilet paper)

Regular use of Septi + helps extend the life of your septic system and prevents clogs from forming. Simply pour it into the toilet monthly and flush.

For best results, use Septi + once per month for regular maintenance.

Monthly treatment ensures:

• Continuous supply of beneficial bacteria
• Consistent breakdown of organic matter
• Prevention of sludge buildup
• Protection of your leach field
• Extended septic system lifespan

Simply pour one dose into your toilet and flush. The bacteria will travel to your septic tank where they multiply and work continuously.

If you have a larger household (5+ people) or heavy water usage, you may benefit from using it twice per month. Contact us for personalized recommendations based on your specific situation.

Your septic system must break down a large amount of organic material (soaps, grease, feces, toilet paper, food residues, detergents, sanitizers, etc.) from the discharge on a daily basis.

The natural process of biodegradation is often insufficient to properly digest all these organic materials. This can lead to:

• Buildup of sludge in the septic tank
• Suspended particles sent to the leaching field
• Formation of biomat (black sludge) that clogs your drain field
• Septic system problems and failures

By adding bacteria and enzymes, you boost your septic system. The bacteria produce enzymes that break down organic matter more effectively, helping to:

• Purify the wastewater in the septic tank
• Reduce sludge buildup
• Protect your leaching field from excessive organic matter
• Extend the life of your septic system

Regular use of Septi + (monthly) can save you thousands of dollars in repairs or replacement costs.

Ordering from Bio-Sol is easy! You have several options:

Online: Visit our website and add products to your cart. Complete checkout with your shipping and payment information.

Phone: Call us at 1-800-378-6132 during business hours. Our team can help you choose the right products and place your order.

Email: Send your order details to our customer service email (available on our contact page).

What you'll need:

• Product selection
• Quantity needed
• Shipping address
• Payment method (credit card, debit, e-transfer)

We accept:

• Visa, Mastercard, American Express
• Debit cards
• E-transfer (Interac)
• Cash (for in-person pickup only)

Need help deciding? Our team can provide personalized recommendations based on your septic system issues.

Yes! All Bio-Sol products are environmentally friendly and safe for nature.

Why our products are eco-friendly:

• Made with naturally occurring bacteria
• No harsh chemicals or toxins
• Biodegradable formulations
• Safe for groundwater and soil
• Won't harm plants, animals, or aquatic life

How they help the environment:

• Reduce septic system failures (preventing groundwater contamination)
• Decrease need for excavation and replacement
• Natural biological process (mimics nature)
• No chemical pollution

Safe for:

• Your family and pets
• Your lawn and garden
• Local water sources
• Wildlife

Our commitment: Bio-Sol is dedicated to providing effective solutions that work with nature, not against it. We believe in protecting both your septic system and the environment.

All products are tested and compliant with Canadian environmental standards.

Yes! In about 80% of cases, you can avoid replacing your septic system with a shock treatment.

Many homeowners with a clogged leach field are told the only solution is to replace their entire septic system (costing $15,000-$50,000+ depending on the system type). But is replacement really necessary? In most cases, no. The clog is typically biomat buildup, which our shock treatments can break down and eliminate.

Our shock treatments (SeptiMax or SeptiDrain) can:

• Break down biomat buildup in clogged leach fields
• Restore proper drainage and function
• Save you thousands of dollars
• Work in 80% of cases (4 out of 5 customers)

When you SHOULD replace your septic system:

• Physical damage to the tank or pipes
• Collapsed drain field
• System is undersized for your home
• Local regulations require upgrade

Try a shock treatment first - it's much more affordable than replacement and works in most cases!

A shock treatment is a biological way to clean a septic system using concentrated bacteria and enzymes. A shock treatment is performed for one of two reasons.

1. To solve clogging problems:
We suggest a moderate or intensive shock treatment in case of clogging of your leaching field. Both SeptiDrain and SeptiMax will be used and will allow an optimal treatment of the septic system.

2. To begin the maintenance treatment:
If you have never treated your septic system with bacteria and enzymes, we suggest that you opt for a basic shock treatment. This will allow you to clean your septic system before starting the regular maintenance with Septi +.

Simply pour the products into the toilet, flush, and the bacteria will take care of the rest. We observe an 80% success rate for clogged systems.

Shock treatments are customized based on your specific situation and needs. Every septic system is different, which is why we offer personalized treatment plans.

How to get your personalized treatment plan:

• Call us: 1-800-378-6132 - Speak with our team to discuss your situation
• Online AI Analysis: Use our free AI Septic Analysis tool for instant recommendations
• Email consultation: Send us details about your septic issues

Based on your specific situation, we will:

• Recommend the right products (Basic, Moderate, or Intensive package)
• Create a customized treatment calendar
• Provide detailed step-by-step instructions
• Advise on optimal timing and water usage
• Follow up to ensure success

General approach: Most shock treatments involve multiple applications over 2-4 weeks, but the exact protocol depends on factors like the severity of your clog, system size, household usage, and specific issues.

Each shock treatment package includes detailed instructions tailored to your situation. Contact us for your free personalized consultation!

Most important: Follow your local regulations. Some municipalities require pumping every 2 years, others every 4 years. Always check your local requirements first.

Generally, septic tanks should be pumped every 2-4 years, but this depends on several factors:

Factors affecting pump frequency:

• Household size (more people = more frequent pumping)
• Tank size (smaller tanks fill faster)
• Water usage habits
• Whether you use bacterial maintenance products
• What goes down your drains

With regular Septi + maintenance:
You can often extend the time between pumpings because the bacteria help break down solids more effectively, reducing sludge buildup.

Important: If your tank is filling up too quickly or you notice slow drains, backups, gurgling pipes, or odors, these are signs of a malfunctioning septic system, not just a full tank. There's usually an underlying issue like bacterial imbalance, too many solids going down drains, or a clogged leach field. Contact us for a free consultation to diagnose the problem.

We recommend having your tank inspected by a professional every 2-3 years and pumped when the sludge layer reaches about 1/3 of the tank depth.

Yes! We ship our products across Canada.

Shipping coverage:

• Quebec (all regions)
• Ontario
• All other Canadian provinces
• Remote areas (contact us for confirmation)

Shipping methods:

• Standard shipping (2-8 business days)
• In-person pickup (at our location)

Express shipping or specific carriers: Contact us at 1-800-378-6132 for express options or if you prefer a specific carrier. Additional fees may apply.

Note: We normally use Canada Post but may use other carriers depending on your location and availability.

Shipping costs: Calculated at checkout based on:

• Your location
• Package weight and size
• Shipping speed selected

Free shipping: We offer free shipping on orders over a certain amount (see current promotions on our website).

Tracking: All shipments include tracking information sent to your email.

International shipping: Currently, we only ship within Canada. Contact us if you're interested in international orders.

Yes, Bio-Sol products are safe when used as directed.

Safety for children and pets:

• Products contain naturally occurring bacteria
• No toxic chemicals or harsh ingredients
• Safe after proper application
• Biodegradable and eco-friendly

Safety guidelines:

Septi +, SeptiMax, SeptiDrain:

• Pour into toilet and flush as directed
• No direct contact needed
• Keep products in original packaging
• Store out of reach of children
• If accidentally ingested, contact poison control

SeptiClean:

• Safe for household surfaces
• Rinse surfaces that contact food
• Avoid eye contact
• Keep out of reach of children

General tips:

• Always follow label instructions
• Store products in a cool, dry place
• Use as directed (don't consume or misuse)
• Contact us with any safety questions

Our bacterial products are much safer than harsh chemical alternatives like drain cleaners or bleach!

A clogged leach field is usually caused by biomat buildup - a thick layer of organic material that forms in the soil and blocks water absorption.

Main causes include:

• Normal wear and tear over years of use
• Too many solids entering the system (improper maintenance)
• Harsh chemicals killing beneficial bacteria
• Excessive water use overwhelming the system
• Lack of regular bacterial maintenance

What is biomat? Biomat is a dense, gelatinous layer that forms where wastewater meets soil. Over time, this layer becomes impermeable and prevents proper drainage.

The solution: Shock treatments contain concentrated bacteria that can break down biomat and restore drainage in most cases.

We offer several shock treatment products depending on your specific issue:

SeptiMax - Most powerful shock treatment Our most concentrated product in bacteria (CFU = 4×10⁹/g). It's used in shock treatments to break down the most persistent organic matter.

SeptiDrain - For clogged drain fields Liquid formula that contains both bacteria and a powerful biosurfactant. It's used to unclog drains and clean septic fields. The biosurfactant allows bacteria to adhere more easily to the surface to be treated. Available in multiple sizes: 1L, 4L, 10L, and 20L.

Basic, Moderate, or Intensive packages: We offer complete shock treatment packages with special discounts combining SeptiDrain and SeptiMax for optimal results. Visit our shock treatments page for package deals.

Contact us at 1-800-378-6132 for personalized advice on which product is right for your situation.

It depends on the product:

Septi + (Monthly maintenance): Pour into the toilet and flush. The bacteria will be carried by water to your septic tank where they become active and multiply.

SeptiMax (Shock treatment): Mix with water, pour into the toilet, and flush. The bacteria will travel to the septic tank and gradually be carried to the leaching field.

SeptiDrain (Shock treatment): You have two options:

1. Pour directly into the septic tank access (if you have easy access)
2. Pour down the toilet and flush

SeptiClean (Household cleaner): Spray directly on the surface you want to clean (bathtub, sink, shower, floors, cabinets, furniture, etc.).

Septi-RV (RV holding tanks): Pour into your RV toilet and flush.

If you're unsure, contact us at 1-800-378-6132 for guidance.

Protecting your septic system starts with what you put (or don't put) down your drains.

Never flush or pour down drains:

• Grease, fats, and cooking oils
• Coffee grounds
• Cat litter
• Paper towels, diapers, or feminine products
• Cigarette butts
• Medications
• Paint, chemicals, or solvents
• Harsh drain cleaners
• Antibacterial soaps in large quantities
• Non-biodegradable products

Why these harm your system:

• They don't break down properly
• They kill beneficial bacteria
• They create clogs
• They can contaminate groundwater

Safe for septic systems:

• Toilet paper (in reasonable amounts)
• Human waste
• Water
• Mild, biodegradable soaps
• Our Bio-Sol bacterial products

When in doubt, throw it out (in the trash, not the drain)!

Shipping times vary depending on your location and the shipping method selected.

Typical delivery times:

Quebec:

• Montreal area: 2-5 business days (standard)
• Quebec City area: 2-5 business days (standard)
• Other Quebec regions: 3-7 business days (standard)

Ontario:

• Toronto/Ottawa area: 3-7 business days (standard)
• Other Ontario regions: 5-10 business days (standard)

Other provinces:

• 7-14 business days (standard)

Express shipping:

• 2-5 business days to most major cities

Local delivery:

• Available in select Quebec regions
• Contact us for availability and timing

Important notes:

• Business days exclude weekends and holidays
• Orders placed after 2 PM may be processed the next business day
• Tracking information provided for all orders
• Weather and courier delays may affect delivery times

Need it faster? Call us at 1-800-378-6132 to discuss express options.

No! Our bacteria are completely safe for your lawn and garden and can even be beneficial.

Why it's safe:

• The bacteria are naturally occurring
• Similar to bacteria already in soil
• Biodegradable and non-toxic
• Won't harm plants or grass

Potential benefits: If your septic system drains properly, the treated wastewater can actually provide nutrients to plants and grass (which is why grass over and near your drain fields is often greener).

Important notes:

• Our bacteria don't "escape" the septic system - they work within the system
• If you see unusually tall grass over your drain field, it could indicate a system issue (too much water reaching the surface)
• Properly functioning septic systems with bacterial treatment actually protect groundwater and soil

What to avoid on your lawn:

• Don't plant trees or deep-rooted plants over and near your drain field (roots can damage pipes)
• Don't drive or park vehicles over your leach field
• Don't build structures over septic components

Our products are designed to work safely within your septic system and have no negative impact on landscaping.

Septic odors indicate that your system isn't working properly. Common causes include:

Inside your home:

• Dried out P-traps (pour water down unused drains)
• Blocked vent pipe on your roof (mostly during winter)
• Bacteria imbalance in the tank

Outside your home:

• Overloaded or failing system
• Clogged leach field
• Tank needs pumping

Solutions:

• Regular Septi + maintenance keeps bacteria levels healthy
• Shock treatments fix failing systems
• Avoid harsh chemicals that kill beneficial bacteria
• Have your tank pumped every 2-4 years

If odors persist after trying these solutions, contact us for personalized advice.

Both are shock treatment products, but they work differently:

SeptiMax:

• Powder formula (454g bag)
• Highest bacteria concentration (4 billion CFU/g)
• Focuses on breaking down organic matter in the tank
• Best for severe clogs and intensive treatments

SeptiDrain:

• Liquid formula (1L to 20L sizes)
• Contains bacteria + biosurfactant
• The biosurfactant helps bacteria stick to surfaces
• Targets the drain field and leach field specifically
• Best for clogged drain fields
• Can be poured directly into the septic tank access or down the toilet

For best results with clogged systems:
We recommend using BOTH products together in our moderate or intensive shock treatment packages. Typically, SeptiDrain is used first to clean the leach field, then SeptiMax is flushed through the toilet to continuously send bacteria through the septic tank toward the leach field. This combination provides optimal treatment for the entire system.

Contact us at 1-800-378-6132 for personalized recommendations based on your specific situation.

No, you cannot "overdose" your septic system with our bacterial products. Using more product than recommended won't harm your system, but it's also not necessary and would be wasteful.

Our recommended dosages are optimized for effectiveness and cost-efficiency. The bacteria will multiply naturally in your septic tank, so following the recommended amounts is the best approach.

For best results:

• Follow the dosage recommendations based on your household size or tank size
• Use products regularly as directed
• If you're dealing with a severe clog, you may want to use a moderate or intensive shock treatment package rather than doubling the dosage

If you're unsure about the right amount for your situation, contact us at 1-800-378-6132 for personalized advice.

You can use bleach and household cleaners in moderation, but excessive use can harm your septic system.

The problem with harsh chemicals:

• They kill beneficial bacteria in your septic tank
• Without bacteria, organic matter doesn't break down properly
• This leads to sludge buildup and system failure

Guidelines:

• Occasional use of bleach for cleaning is fine
• Dilute bleach properly (never pour straight bleach)
• Spread out laundry over the week (don't do 10 loads in one day)
• Avoid antibacterial soaps and cleaners as daily products
• Don't use chemical drain cleaners

Better alternatives:

• Use our SeptiClean enzymatic cleaner
• Choose septic-safe, biodegradable cleaning products
• Use vinegar and baking soda for natural cleaning
• Continue monthly Septi + treatments to replenish bacteria

If you must use harsh chemicals, add Septi + afterwards to restore bacterial balance.

We want you to be completely satisfied with your purchase. Here's our return policy:

Returns accepted:

• Unopened products in original packaging
• Within 30 days of purchase
• With proof of purchase (receipt or order number)

Return process:

1. Contact us at 1-800-378-6132 or via email
2. Provide order number and reason for return
3. We'll provide return shipping instructions
4. Ship product back in original packaging
5. Refund processed within 5-10 business days of receiving the returned product

Return shipping:

• We can arrange return shipping, but the cost will be deducted from your refund
• We recommend using tracked shipping
• Product must arrive in good condition
• Refund issued only upon product receipt

Non-returnable items:

• Opened or used products
• Products without original packaging
• Products purchased more than 30 days ago

Damaged products:
If you receive a damaged product during shipping, contact us immediately. We'll arrange a replacement or full refund at no cost to you.

Questions? Contact us at 1-800-378-6132.

The bacteria are completely natural and biodegradable - they simply become part of the natural ecosystem.

The lifecycle of septic bacteria:

In your septic system:

• Bacteria multiply and produce enzymes
• They consume organic matter for food
• As long as food is available, they continue working
• When food runs out, their numbers naturally decline

After leaving the system:

• Treated wastewater exits through the drain field
• Bacteria are filtered by soil
• They become part of the soil microbiome
• Eventually die off naturally and decompose

Why this is safe:

• These are naturally occurring bacteria species
• Similar to bacteria already present in soil
• No genetic modification
• Biodegradable and harmless

No buildup: The bacteria don't accumulate or cause problems. They exist in balance with available food sources, much like any natural ecosystem.

This is why monthly Septi + treatments are necessary - you need to replenish the bacteria regularly since they're constantly being used up and flushed out of the system.

Results vary depending on the severity of your septic system issues and which treatment package you chose.

Typical timeline:

• Some customers see results after a few days - Noticeable improvement in drainage and odors
• Others see results after 2-4 weeks - Full system recovery as biomat breaks down
• Severe clogs may take 2+ months - More time needed for extensive biomat buildup

Factors affecting treatment speed:

• Severity of the clog
• Temperature (bacteria work slower in cold weather)
• System size and condition
• Water usage during treatment
• Which shock treatment package you selected

For best results:

• Reduce water usage during treatment
• Avoid harsh chemicals
• Follow the personalized treatment protocol we provide
• Continue with monthly Septi + maintenance after

What if I don't see results?

We recommend observing your system for at least one month before taking action:

• If you see NO improvement at all: Contact us at 1-800-378-6132 to evaluate your situation. While most clogs are caused by biomat buildup, other factors could be at play such as inappropriate products going down drains, excessive water consumption, structural damage, or a poorly designed system. We can help you evaluate what's happening.
• If you see SOME improvement: Great news! The treatment is working. We recommend continuing with a second shock treatment to keep treating the system. You're on the right path, and it will always be cheaper than replacing your entire system.
• If you chose a lower treatment package than recommended: The treatment may have been insufficient for your clog severity. A second treatment or upgrading to a higher package may be needed.

SeptiClean is our all-purpose enzymatic cleaner for household surfaces.

Uses:

• Clean and maintain toilets
• Clean sinks, showers, and tubs
• Remove soap scum and buildup
• Clean bathroom and kitchen surfaces
• Deodorize surfaces naturally
• Safe for septic systems (enzymatic, not chemical)

What makes it special:

• Enzymatic formula breaks down organic residue
• Septic-safe (won't harm your beneficial bacteria)
• Multi-purpose for various household surfaces
• Biodegradable and environmentally friendly

Note: SeptiClean is designed for surface cleaning. For drain or septic system issues, use our specialized products (Septi +, SeptiMax, or SeptiDrain).

The bacteria start working immediately once they reach your septic tank, but visible results depend on the severity of your problem and which product you're using.

For regular maintenance (Septi +):

The bacteria work continuously to break down organic matter. Results are ongoing and preventive rather than immediate. Your system stays healthy and problems don't develop in the first place. If you have odor issues, you may notice improvement as the bacteria restore balance to your tank.

For shock treatments (SeptiDrain/SeptiMax):

Typical timeline:

• Some customers see results after a few days - Noticeable improvement in drainage and odors
• Others see results after 2-4 weeks - Full system recovery as biomat breaks down
• Severe clogs may take 2+ months - More time needed for extensive biomat buildup

Factors affecting treatment speed:

• Severity of the clog
• Temperature (bacteria work slower in cold weather)
• System size and condition
• Water usage during treatment
• Which shock treatment package you selected

Important: Minimize water use for the first 24 hours after a shock treatment to allow bacteria to establish. After that, normal water use is fine - the bacteria will continue working.

What if I don't see results?

We recommend observing your system for at least one month before taking action:

• If you see NO improvement at all: Contact us at 1-800-378-6132 to evaluate your situation. While most clogs are caused by biomat buildup, other factors could be at play. We can help you evaluate what's happening.
• If you see SOME improvement: Great news! The treatment is working. We recommend continuing with a second shock treatment. You're on the right path, and it will always be cheaper than replacing your entire system.
• If you chose a lower treatment package than recommended: The treatment may have been insufficient. A second treatment or upgrading to a higher package may be needed.

The bacteria are completely natural and biodegradable - they simply become part of the natural ecosystem.

The lifecycle of septic bacteria:

In your septic system:

• Bacteria multiply and produce enzymes
• They consume organic matter for food
• As long as food is available, they continue working
• When food runs out, their numbers naturally decline

After leaving the system:

• Treated wastewater exits through the drain field
• Bacteria are filtered by soil
• They become part of the soil microbiome
• Eventually die off naturally and decompose

Why this is safe:

• These are naturally occurring bacteria species
• Similar to bacteria already present in soil
• No genetic modification
• Biodegradable and harmless

No buildup: The bacteria don't accumulate or cause problems. They exist in balance with available food sources, much like any natural ecosystem.

Why monthly Septi + treatments are necessary: Bacteria populations in your septic tank face constant challenges. They are killed by harsh cleaning products, pH imbalances, antibiotics flushed down drains, and other unfavorable conditions. Additionally, bacteria are continuously flushed out of the system. Regular monthly Septi + treatments ensure you always have enough of the right types of bacteria to properly attack and degrade all waste in the tank, maintaining optimal system performance.

Yes! We offer several ways to save on Bio-Sol products.

1. Shock Treatment Packages (Built-in Discounts):

Our shock treatment packages (Basic, Moderate, and Intensive) already include discounts compared to buying products individually. This is the easiest way to save!

2. Bulk Order Program:

Planning to order large quantities? Call us at 1-800-378-6132 to see if you qualify for our bulk program, which has specific terms and conditions.

3. Promo Codes (Exclusive for Account Holders):

We regularly offer discount promo codes, but these are only available to customers who have an account on our website.

How to get promo codes:

1. Create an account on our website
2. Subscribe to our newsletter
3. Receive exclusive promo codes and special offers directly in your inbox

Why create an account?

• Access to exclusive promo codes
• Track your orders easily
• Faster checkout
• Order history for reference
• First to know about special promotions

Save the most: Combine shock treatment packages (already discounted) with promo codes (when available) for maximum savings!

Yes! All Bio-Sol products undergo rigorous testing and meet Canadian standards.

Our quality assurance:

• Tested for effectiveness and safety
• Formulated by microbiologists
• Manufactured in controlled facilities
• Quality control at every step
• Regular third-party testing

Compliance:

• Meet Canadian environmental standards
• Follow Health Canada guidelines
• Compliant with provincial regulations
• Safe for residential and commercial use

What we test for:

• Bacterial strain effectiveness
• Enzyme production capacity
• Product stability and shelf life
• Safety for humans, animals, and environment
• Performance in various conditions

Our track record:

• 18+ years in business
• Thousands of satisfied customers
• Consistent product quality
• Proven results (80% success rate for shock treatments)

Every batch is tested before shipping to ensure you receive a high-quality, effective product.

If you need specific technical data or certifications, contact us at 1-800-378-6132.

Our shock treatments successfully fix septic system problems in 80% of cases (4 out of 5 customers).

What this means:

• 80% of customers avoid expensive system replacement
• Average savings of $15,000-$50,000 depending on the system type
• Based on real customer results over 30+ years

When shock treatments work:

Shock treatments are effective when septic problems are caused by:

• Clogged leach field from biomat buildup
• Organic matter accumulation in the system
• Bacterial imbalance in the tank
• Slow drains and backups due to biological clogs

Note: If organic matter has accumulated for a very long time, it may be harder to decompose and could require more time or multiple shock treatments. The bacteria need time to work through heavily compacted buildup.

When they might not work (20% of cases):

Shock treatments cannot fix physical or structural problems:

• Physical damage to tank or pipes
• Collapsed drain field structure
• Undersized system for your home
• Severe structural issues

Even if replacement is needed: A shock treatment is worth trying first - it costs a fraction of replacement and works in most cases!

We've helped thousands of homeowners across Canada save money and avoid unnecessary excavation.

Septi-RV is our specialized bacterial treatment designed specifically for RV and boat holding tanks.

Why it's different: RV holding tanks face unique challenges - limited water, temperature fluctuations, chemical toilet additives, and compact spaces. Septi-RV is formulated to work in these conditions.

Benefits:

• Breaks down waste in RV/boat holding tanks
• Eliminates odors naturally
• Safe for all tank types (black water, grey water)
• Works in low-water conditions
• Environmentally friendly
• Safe to dump at designated RV dump stations

Perfect for RV owners, boaters, and anyone with portable holding tanks who wants an eco-friendly, effective solution.

Yes! SeptiDrain can help with clogged or slow drains in your house, especially when the problem is related to your septic system.

When SeptiDrain works well for household drains:

• Multiple drains are slow throughout the house (indicates septic system issue)
• Drains are backing up or gurgling
• The problem is caused by organic matter buildup
• Your leach field is clogged (most common cause of slow drains with septic systems)

How SeptiDrain helps:

SeptiDrain is a liquid bacterial product that:

• Contains bacteria and biosurfactants to break down organic clogs
• Targets the drain field and leach field specifically
• Works through your entire septic system
• Can be poured directly into your septic tank access or down the toilet

Important note: If only ONE drain is slow (like a single sink), the problem is likely a localized clog in that specific pipe, not a septic system issue. For single-drain clogs, a mechanical solution (plunger, snake) may be more appropriate.

Best results: Use SeptiDrain as part of a shock treatment package (combined with SeptiMax) for comprehensive septic system cleaning and drain restoration.

If you're unsure which product is right for your situation, contact us at 1-800-378-6132 for personalized recommendations.

Excessive water use is one of the most common causes of septic system failure. Here are practical ways to reduce water usage:

Bathroom (biggest water user):

• Install low-flow toilets and showerheads
• Take shorter showers
• Don't let water run while brushing teeth or shaving
• Fix leaky toilets immediately (can waste 200+ gallons per day!)
• Run full loads of laundry only

Kitchen:

• Run dishwasher only when full
• Don't let water run continuously while washing dishes
• Fix dripping faucets

Laundry:

• Spread laundry over the week (don't do 5 loads in one day)
• Use high-efficiency washing machines
• Wash full loads only

Why it matters: Your septic system needs time to treat wastewater. Too much water too fast overwhelms the system, sending untreated wastewater to your drain field and causing failure.

General rule: Try to use no more than 50-75 gallons per person per day.

Yes! All Bio-Sol products undergo rigorous testing and meet Canadian standards.

Our quality assurance:

• Tested for effectiveness and safety
• Formulated by microbiologists
• Manufactured in controlled facilities
• Quality control at every step

Compliance:

• Meet Canadian environmental standards
• Safe for residential and commercial use

What we test for:

• Bacterial strain effectiveness
• Enzyme production capacity
• Product stability and shelf life
• Safety for humans, animals, and environment
• Performance in various conditions

Our track record:

• 30+ years in business
• Thousands of satisfied customers
• Consistent product quality
• Tons of positive reviews (see our reviews page)

Technical documentation: We can provide Material Safety Data Sheets (MSDS) if you need technical specifications. Contact us at 1-800-378-6132.

Yes, our bacterial products do have a shelf life, but they remain effective for a long time when stored properly.

Typical shelf life (when products start to lose effectiveness):

• Septi + (powder): 2-3 years
• SeptiMax (powder): 2-3 years
• SeptiDrain (liquid): 1-2 years
• SeptiClean: 2 years
• Septi-RV: 2 years

Important: These timeframes indicate when products begin to lose effectiveness, not when they become unusable. Bacterial count may decrease over time, but the products can still be used.

Storage tips for maximum shelf life:

• Store in a cool, dry place
• Keep away from direct sunlight
• Don't expose to extreme temperatures
• Keep containers sealed when not in use
• Don't store in damp areas (like basements with moisture)

Signs your product may be losing effectiveness:

Powder products (Septi +, SeptiMax):

• Unusual odor or color change
• Clumping
• Loss of effectiveness in use

Liquid products (SeptiDrain, SeptiClean):

• Signs of fermentation (bubbling, pressure in container)
• Unusual odor
• Loss of effectiveness in use

Note about separation in liquids: Some separation is normal in concentrated bacterial products like SeptiDrain. Shake well before use.

Can you use older product? The product won't harm your system, but bacterial count may be reduced, making it less effective. For best results, use fresher product when possible.

Water tracer tablets (also called dye tablets) are diagnostic tools to detect leaks and track water flow in your septic system.

How they work: Drop a tablet into your toilet, flush, and the water turns bright green. If you see green water where it shouldn't be, you've found a leak or problem.

Uses:

• Find cracks in septic tanks
• Trace water flow through your septic system
• Identify system failures or leaks
• Confirm proper connections

When to use them:

• If you suspect a leak in your septic system
• During system inspections
• To diagnose septic system problems

Available in packs of 8 tablets. Safe for septic systems and won't harm bacteria.

We generally don't recommend using a garbage disposal with a septic system, but if you do use one, take precautions.

Why garbage disposals are problematic:

• They add significant amounts of solid waste to your tank
• Food particles don't break down as easily as human waste
• They increase the need for pumping by 50% or more
• They can overwhelm your septic system
• Grease and fats can cause major clogs

If you must use one:

• Use it sparingly
• Run cold water before, during, and after use
• Never put grease, fats, bones, or fibrous vegetables down the disposal
• Increase Septi + treatments to twice per month
• Have your tank pumped more frequently

Better alternative: Compost food scraps instead! It's better for your septic system and great for your garden.

While Bio-Sol products are safe, here's what to do if accidents happen.

If you spill the product:

Powder products (Septi +, SeptiMax):

• Sweep up dry powder with a broom or vacuum
• Dispose in regular trash
• Wipe area with damp cloth
• No special cleanup required

Liquid products (SeptiDrain, SeptiClean):

• Wipe up with cloth or paper towels
• Rinse area with water
• Dispose of towels in regular trash
• Wash hands after cleanup

Ingestion (accidental):

• Rinse mouth with water
• Drink water or milk
• Do NOT induce vomiting
• Contact poison control if large amount ingested
• Seek medical attention if symptoms develop

Eye contact:

• Rinse immediately with water for 15 minutes
• Remove contact lenses if present
• Seek medical attention if irritation persists

Skin contact:

• Wash with soap and water
• Products are generally non-irritating
• Seek medical attention if rash or irritation develops

General advice: Our products are much safer than chemical alternatives. Most accidents require only simple cleanup. Contact us at 1-800-378-6132 if you have concerns.

Biomat is a thick layer of organic matter (biofilm) that accumulates in your leach field over time. It's the #1 cause of clogged drain fields.

What causes biomat:

• Normal accumulation of bacteria and organic matter
• Insufficient bacterial activity in your tank
• Excess fats, oils, and grease going down drains
• Harsh chemicals killing beneficial bacteria
• Lack of regular maintenance

Why biomat is a problem:

When biomat builds up in your leach field, it clogs the soil pores, preventing water from draining properly. This causes:

• Slow drains throughout your house
• Sewage backups
• Water pooling on your drain field
• System failure requiring expensive replacement

How to prevent biomat buildup:

1. Use monthly Septi + maintenance:

• Keeps bacterial balance in your tank
• Breaks down organic matter before it reaches the leach field
• Prevents excessive biomat formation

2. Avoid harsh chemicals:

• Don't use bleach or chemical drain cleaners
• These kill beneficial bacteria
• Use our septic-safe SeptiClean instead

3. Watch what goes down your drains:

• No fats, oils, or grease
• No harsh chemicals
• Use septic-safe products

4. Reduce water usage:

• Fix leaks promptly
• Spread out laundry loads
• Install low-flow fixtures

If biomat has already formed:

Use a shock treatment with SeptiDrain and SeptiMax. The concentrated bacteria and biosurfactants in SeptiDrain are specifically designed to break down biomat buildup and restore proper drainage.