I received my order, but some products are missing. What should I do?
If you ordered a shock treatment, it is likely that the order was shipped in two separate packages.
SeptiDrain pails are not treated the same way as SeptiMax and Septi+ boxes by Canada Post. If you only received a box and you should have also received a SeptiDrain pail, please wait 1-2 days. The pail should arrive a little later as it was shipped with the oversized packages by Canada Post. If you still have not received your 2nd package after 1-2 days, please contact us at 1-800-378-6132.
Is there a bag missing from the box? Oops, these are small mistakes that happen. Please contact us at 1-800-378-6132.