Terms of Use

Legal Name: 9403-3974 Québec Inc.
Operating As: Bio-Sol
Trademark: BIO-SOL® (Canadian Trademark Registration #TMA1321657)

Business Address:
78 Authier Street East
St-Alphonse-de-Granby, Quebec
Canada J0E 2A0

Contact Information:
Phone: 1-800-378-6132
Email: [email protected]
Website: www.bio-sol.ca

Quebec Business Number (NEQ): 1174797903

About Us:
Founded in 1992, Bio-Sol specializes in biological wastewater treatment products for septic systems. We serve residential and commercial customers across Canada with environmentally-friendly solutions for septic system maintenance.

3.1 ACCEPTANCE

By using our website or services, you agree to:

• These Terms of Use
• Our Privacy Policy (www.bio-sol.ca/privacy-policy)
• All applicable laws and regulations

Ways You Accept These Terms:

• Creating an account
• Placing an order
• Using our website
• Using our AI chat tool
• Contacting us for services
• Subscribing to our newsletter

3.2 LEGAL CAPACITY

You Must Be:

• 18 years of age or older (adult)
• Legally capable of entering into binding contracts
• Not prohibited from using our services under any applicable law

If You Are Under 18 Years of Age:

• You may use our services ONLY with parental or guardian consent and supervision
• Your parent/guardian agrees to be bound by these Terms on your behalf

We Reserve the Right:

• To refuse service to anyone for any reason at any time
• To verify your age if we suspect you're underage

3.3 CHANGES TO TERMS

We May Update These Terms:

• When we add new features or services
• When laws or regulations change
• To clarify or improve language
• To address new circumstances or issues

How We Notify You:

• Update "Last Updated" date at the top
• For material changes: Email notification + website banner
• Effective date of changes will be specified

Your Options:

• Continue using services: This constitutes acceptance of new Terms
• Stop using services if you don't agree
• Contact us with questions: [email protected]

Continued use of our services after changes take effect constitutes acceptance.

3.4 ADDITIONAL TERMS

Some Services May Have Additional Terms:

• Special promotions or sales
• Specific product warranties
• Service-specific agreements
• Affiliate or partnership programs

If There's a Conflict:

• Specific terms for a service/product take precedence over these general Terms
• These Terms apply to everything not covered by specific terms

Key Terms Used in These Terms:

"We," "Us," "Our," "Bio-Sol":
Refers to 9403-3974 Québec Inc., operating as Bio-Sol

"You," "Your," "User," "Customer":
Refers to the person using our website or services

"Website":
www.bio-sol.ca and all related pages, subdomains, and features

"Services":
Our website, products, customer support, AI chat tool, maintenance calendars, consultations, and all other offerings

"Products":
Septic system treatment products (Septi +, SeptiMax, SeptiDrain, SeptiClean, Septi RV, Water Tracer Tablets, and shock treatment bundles) sold by Bio-Sol

"Account":
Your customer account on our website (if you create one)

"Order":
Any purchase of products from Bio-Sol (online, phone, email, or in-person)

"Content":
All text, images, videos, logos, trademarks, data, and other materials on our website

"AI Tool":
Our AI-powered septic system analysis chat feature

"Shock Treatment":
Biological treatment to restore clogged or failing septic systems (using SeptiMax, SeptiDrain)

"Maintenance Treatment":
Regular monthly addition of Septi Plus to maintain healthy septic system

5.1 WHAT THESE TERMS COVER

These Terms apply to:

• Use of our website (browsing, reading content)
• Creating and managing an account
• Purchasing products (online, phone, email)
• Using our AI chat tool
• Receiving consultations and advice
• Customer support interactions
• Newsletter subscriptions
• Reviews and testimonials
• All other interactions with Bio-Sol

5.2 WHAT THESE TERMS DO NOT COVER

Separate Documents:

• Privacy Policy: How we collect, use, and protect your personal information (www.bio-sol.ca/privacy-policy)
• Shipping Policies: See Shipping section (Section 13) and FAQ
• Return Policy: See Returns section (Section 14) and FAQ

External Services:

• Third-party websites (even if linked from our site)
• Payment processors (Stripe, PayPal, Helcim) - governed by their terms
• Shipping carriers (Canada Post, etc.) - governed by their terms

6.1 WHO CAN USE OUR SERVICES

You May Use Our Services If You:

• Are 18 years of age or older
• Are legally capable of entering contracts
• Reside in Canada (for purchasing products)
• Comply with all applicable laws
• Agree to these Terms and our Privacy Policy

Intended Users:

• Homeowners with septic systems
• Commercial property owners/operators
• RV owners with onboard septic systems
• Property managers
• Septic system professionals (for resale - contact us for dealer program)

6.2 WHO CANNOT USE OUR SERVICES

You May NOT Use Our Services If You:

• Are under 18 without parental consent
• Have been banned or suspended by us
• Are located outside Canada (for product purchases - browsing allowed)
• Intend to misuse products or services
• Plan to resell products without authorization (see Section on Resale)

6.3 ACCOUNT REQUIREMENTS

To Create an Account:

• Provide accurate and complete information
• Maintain accurate information (update when it changes)
• Keep your password secure and confidential
• Be responsible for all activity under your account
• Notify us immediately if your account is compromised

We May Suspend or Terminate Your Account If:

• You violate these Terms
• You provide false information
• You engage in fraudulent activity
• You abuse our services
• We suspect unauthorized use
• Required by law

7.1 LIMITED LICENSE

We Grant You:

• A limited, non-exclusive, non-transferable, revocable license to:
  • Access and use our website for personal, non-commercial purposes
  • View and download content for personal use
  • Use our services as intended

This License Is:

• Personal (you cannot transfer it to others)
• Conditional (must comply with these Terms)
• Revocable (we can terminate it if you violate Terms)

7.2 RESTRICTIONS

You May NOT:

• Copy, modify, or distribute our content without permission
• Use our website for commercial purposes without authorization
• Reverse engineer, decompile, or disassemble our website or software
• Use automated tools (bots, scrapers) to access our website
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt our website or servers
• Use our website to transmit viruses, malware, or harmful code
• Violate any applicable laws or regulations
• Impersonate Bio-Sol or our employees
• Frame or mirror our website without permission

8.1 ACCOUNT CREATION

Creating an Account:

• Voluntary (not required for all services, but required for online ordering)
• Requires accurate information (name, email, phone, address)
• One account per person
• Must be 18+ (or have parental consent)

Account Benefits:

• Faster checkout (saved addresses and payment methods)
• Order history and tracking
• AI chat history
• Maintenance calendars
• Personalized recommendations
• Exclusive offers (optional marketing emails)

8.2 ACCOUNT SECURITY

Your Responsibilities:

• Create a strong, unique password
• Keep your password confidential (never share with anyone)
• Use two-factor authentication if available
• Log out of your account on shared computers
• Notify us immediately if your account is compromised: [email protected] or 1-800-378-6132

We Will NOT:

• Ask for your password via email or phone
• Share your account credentials
• Access your account without permission (except for support with your authorization)

Account Compromise:

• If your account is compromised, contact us immediately
• We'll help secure your account and investigate unauthorized activity
• You may be liable for unauthorized charges if you fail to notify us promptly

8.3 ACCOUNT TERMINATION

You May Delete Your Account:

• Contact us: [email protected] or 1-800-378-6132
• Request account deletion (permanent and irreversible)
• Order records retained for 7 years (legal requirement)

We May Suspend or Terminate Your Account:

• Violation of these Terms
• Fraudulent activity
• Abusive behavior toward staff
• Chargebacks or payment disputes
• Suspected unauthorized use
• Inactivity (3 years - with 30 days notice)
• Required by law
• At our discretion for any reason (with notice when possible)

Effect of Termination:

• Loss of access to account and order history
• Cancellation of pending orders (with refund)
• Forfeiture of account benefits
• Order records retained for 7 years (cannot be deleted)

9.1 OFFICIAL VERSIONS

These Terms Are Available In:

• English - www.bio-sol.ca/en/terms-of-use
• French - www.bio-sol.ca/fr/conditions-d-utilisation

In Case of Discrepancy:

• In Quebec: French version prevails (Quebec language laws)
• Outside Quebec: English version may apply

9.2 COMMUNICATION LANGUAGE

We Provide Service In:

• English
• French (Français)

You Can Choose:

• Preferred language in your account settings
• Language for emails, customer support, and documents
• We'll do our best to accommodate your language preference

These Terms and Privacy Policy Together Form the Complete Agreement

This Agreement:

• Represents the entire agreement between you and Bio-Sol
• Supersedes any prior agreements, communications, or understandings
• Can only be modified in writing by Bio-Sol (via updated Terms)

Related Documents:

• Privacy Policy (www.bio-sol.ca/privacy-policy) - Privacy and data protection
• Return Policy (Section 14) - Returns, refunds, exchanges
• Shipping Policy (Section 13) - Shipping and delivery

All Documents Are Binding when you use our services.

11.1 OUR PRODUCTS

Bio-Sol Offers:

Septic System Treatment Products:

• Septi + - Monthly maintenance treatment (bacterial formula)
• SeptiMax - Shock treatment concentrate (intensive biological treatment)
• SeptiDrain - Leach field treatment (restores drainage)
• SeptiClean - All-purpose cleaner with enzymes and bacteria
• Septi RV - RV/marine holding tank treatment
• Water Tracer Tablets (Pastilles colorantes) - Diagnostic tool
• Shock Treatment Bundles - Complete treatment packages

Product Types:

• Residential septic systems
• Commercial septic systems
• RV/marine onboard septic systems
• Preventative maintenance products
• Problem-solving/remedial products

All Products:

• Made with bacterial cultures
• Environmentally friendly
• Safe for septic systems when used as directed
• Manufactured specifically for wastewater treatment

11.2 PRODUCT INFORMATION

Product Descriptions:

• We provide detailed descriptions, ingredients, and usage instructions
• Information is accurate to the best of our knowledge
• Product formulations may change (we'll update descriptions)
• Always read product labels before use

Product Images:

• Images are for illustration purposes
• Actual products may vary slightly in appearance
• Packaging design may change
• Colors may appear different on your screen

Product Availability:

• Products subject to availability
• We'll notify you if a product is out of stock before processing your order
• We reserve the right to discontinue products at any time

11.3 SERVICES WE PROVIDE

Free Services:

• Product information and recommendations
• AI-powered septic system analysis (chat tool)
• General septic system advice
• Custom maintenance calendars (with purchase)
• Customer support (phone, email, chat)
• Educational resources (blog, FAQ, guides)

Paid Services:

• Product sales (septic treatments)
• Shipping and delivery

Services We Do NOT Provide:

• Septic system installation or repair (we sell products only)
• On-site septic system inspections
• Pumping or cleaning services
• Professional engineering or environmental assessments
• Legal advice on septic regulations

For Professional Services:

• Contact a licensed septic professional in your area
• We can recommend products, but cannot replace professional services

11.4 PRODUCT USE AND SUITABILITY

IMPORTANT:

Our Products Are Intended For:

• Septic systems with biological treatment needs
• Systems experiencing clogging, odors, or slow drainage
• Preventative maintenance of healthy systems
• Residential, commercial, and RV septic systems

Our Products Are NOT Intended For:

• Municipal sewer systems (not applicable)
• Fixing physical damage (broken pipes, cracked tanks, structural issues)
• Repairing root damage to leach fields
• Sealing leaking septic tanks
• Removing debris, grease, or foreign objects
• Replacing physically collapsed or structurally failed systems (our products treat biological failures, not structural failures)
• Systems with mechanical failures (pumps, alarms, control panels)

Consult a Professional If:

• Your septic tank has structural damage (cracks, leaks, collapsed walls)
• Tree roots have infiltrated your leach field
• Your leach field has physical damage or compaction
• You have mechanical or electrical failures
• Local regulations require professional intervention
• Our products do not resolve your issue after proper treatment

11.6 CRITICAL SAFETY WARNING

DANGER: DO NOT ENTER SEPTIC TANKS

ENTERING A SEPTIC TANK IS EXTREMELY DANGEROUS AND CAN CAUSE SERIOUS INJURY OR DEATH.

Septic Tank Hazards:

• Toxic gases (hydrogen sulfide, methane, carbon dioxide) can cause unconsciousness and death within seconds
• Oxygen deficiency (lack of breathable air) can cause asphyxiation
• Drowning risk (falling into liquid contents)
• Structural collapse (tank walls or lid may collapse)
• Disease exposure (harmful bacteria, viruses, parasites)

YOU MUST NEVER:

• Enter a septic tank for any reason
• Put your head or upper body into the tank manhole
• Lean directly over an open septic tank manhole
• Allow children or pets near open septic tanks
• Attempt septic tank repairs yourself without professional training
• Work inside septic tanks without proper confined space equipment

IF ADDING PRODUCTS DIRECTLY INTO THE SEPTIC TANK:

Some Bio-Sol products may be added directly into the septic tank for faster results. If you choose to open your septic tank manhole to add products:

Recommended Safety Equipment:

• Work gloves (chemical-resistant)
• Safety glasses or face shield
• Respirator or dust mask (to reduce gas exposure)
• Long-handled funnel or pouring tool (to maintain distance)
• Have another person nearby (never work alone near open septic tanks)

Safety Precautions:

• Open the manhole lid and IMMEDIATELY step back - do not lean over the manhole
• Allow the tank to ventilate for several minutes before approaching
• Stand upwind of the manhole to avoid toxic gas exposure
• Never put your head or upper body over the tank manhole
• Pour products from a safe distance (use a funnel or pour from arm's length)
• Keep children and pets away from the area
• Replace the manhole lid immediately after adding products
• If you feel dizzy, nauseous, or smell strong odors, move away immediately and seek fresh air
• Wash hands thoroughly after handling products and touching the manhole area

Alternative (Safest Method):

• Pour products down your toilet or drain - they will reach the septic tank safely
• This method eliminates all risks associated with opening the tank

FOR REPAIRS, INSPECTIONS, OR ANY WORK REQUIRING TANK ENTRY:

• ALWAYS hire licensed septic professionals with proper safety equipment
• Professionals have confined space entry training, gas monitors, ventilation equipment, and rescue systems
• NEVER attempt entry yourself, even in an emergency

WE ARE NOT RESPONSIBLE FOR:

• Injuries or death resulting from septic tank entry or improper handling
• Failure to follow safety precautions
• Ignoring professional safety recommendations
• Attempting septic work without proper training or equipment

IF YOU IGNORE THESE WARNINGS, YOU DO SO AT YOUR OWN RISK.

Emergency: If someone has entered a septic tank and is in distress, DO NOT attempt rescue yourself. Call 911 immediately.

11.5 SUCCESS RATE DISCLAIMER

80% SUCCESS RATE:

Our shock treatments successfully fix septic system problems in the majority of cases, helping customers avoid costly system replacement. Based on customer follow-ups, we estimate the success rate internally at approximately 80% (4 out of 5 customers).

When Shock Treatments Work:

• Clogged leach field from biomat buildup
• Slow drainage or sewage backups
• Odors from system overload
• System stress from high usage
• Biological imbalance in septic tank
• Systems that haven't been pumped regularly

When Shock Treatments May NOT Work (approximately 20% Failure Rate):

• Physical damage (broken pipes, cracked tank)
• Roots blocking or damaging leach field
• Crushed or perforated pipes
• Collapsed leach field
• Improper system design or installation
• Soil conditions unsuitable for septic systems
• Water table too high (saturated soil)
• System severely undersized for property use

WE CANNOT GUARANTEE RESULTS:

Treatment success depends on many factors, including:

• Your septic system's unique conditions (age, design, soil type, water table)
• Physical damage and environmental factors beyond our control
• Following our recommendations - Results require proper product application and following ALL our instructions
• Pumping your septic tank - If we recommend pumping your tank before treatment, you MUST do it. In some cases, contamination is too strong, or there is excessive accumulation of hard-to-decompose or inorganic materials that must be removed before biological treatment can be effective
• Changing harmful behaviors - If we recommend reducing water consumption, switching to septic-safe products, or modifying household habits, you MUST make these changes for treatment to work
• Products that harm or kill bacteria:
  • Strong household cleaners (bleach, antibacterial cleaners, disinfectants)
  • Harsh chemicals that kill beneficial bacteria
  • Excessive use of laundry detergents or fabric softeners
• Products that don't decompose properly and create physical problems:
  • Thick toilet paper that doesn't break down
  • Grease, oils, or fats poured down drains
  • Non-biodegradable materials (wipes, sanitary products, paper towels)
  • Coffee grounds, eggshells, and other solid waste
• Water usage - Excessive water use can overwhelm the system and wash out beneficial bacteria
• Continued harmful practices - Our products cannot overcome ongoing damage caused by improper use

Important: Our products work through biological processes that require specific conditions to be effective. Bacteria have limitations and cannot overcome ongoing harmful practices. If you continue practices that harm bacteria or overload your system, treatment effectiveness will be reduced or eliminated.

We offer 30-day returns on unopened products (see Return Policy). If you've opened and used the product but didn't follow our recommendations or continued harmful practices, we cannot guarantee results.

Our Commitment:

• We provide consultations to assess suitability before purchase based on the information you provide
• We make recommendations to the best of our knowledge based on available data. If we believe our products may have a positive effect, we will recommend treatment
• Septic system diagnosis involves analyzing symptoms and making assessments based on available information. Physical or structural issues may not be apparent from surface symptoms alone and may only be discovered during or after treatment
• We may recommend professional inspection in certain situations
• We offer guidance on proper product use
• We offer a fair return policy on unopened products to ensure customer satisfaction

13.1 SHIPPING COVERAGE

We Ship To:

• All provinces and territories in Canada
• Remote areas (contact us to confirm)

We Do NOT Ship To:

• United States
• International destinations (outside Canada)
• Product line may expand - check website for current offerings

13.2 SHIPPING METHODS

Standard Shipping:

• Canada Post (default carrier)
• 2-8 business days (depending on location)
• Free shipping on orders over $150 (see website for current amount)
• Tracking number provided via email

Alternative Carriers:

• May use other carriers based on location/availability (UPS, FedEx, Purolator, etc.)
• We select the most appropriate carrier for your location

Express Shipping:

• Available upon request (additional fee)
• Contact us for quote: 1-800-378-6132

In-Person Pickup:

• FREE (no shipping cost)
• Arrange pickup: 1-800-378-6132
• Location: 78 Authier Street East, St-Alphonse-de-Granby, Quebec J0E 2A0

13.3 SHIPPING COSTS

Flat Rate Shipping:

• Standard shipping: $15 (example: $10)
• Free shipping on orders over $150
• Free shipping applies to standard shipping with default carrier to standard addresses (non-remote)

Additional Fees May Apply For:

• Remote or hard-to-reach locations
• Express/expedited shipping
• Specific carrier requests (if you request UPS instead of Canada Post)
• Signature confirmation (if requested)

We'll notify you of any additional fees before processing your order.

13.4 DELIVERY TIMES

Estimated Delivery:

• Standard Shipping: 2-8 business days after order is shipped
• Varies by location (urban vs. rural)
• Business days = Monday-Friday (excluding holidays)

Processing Time:

• Orders typically processed and shipped within 1-2 business days
• May take longer during peak periods (holidays, sales)

Total Time from Order to Delivery:

• 3-10 business days (processing plus shipping)

Estimates Only:

• Delivery times are estimates, NOT guarantees
• Delays may occur due to weather, carrier issues, or other factors beyond our control
• We are NOT responsible for carrier delays

13.5 TRACKING

Tracking Information:

• Provided via email once order ships
• Track your package on carrier's website
• Monitor delivery progress

If Tracking Shows Issues:

• Contact the carrier first (they handle delivery)
• If unresolved, contact us: [email protected] or 1-800-378-6132

13.6 DELIVERY ISSUES

Failed Delivery Attempts:

• Carrier will leave a notice
• Follow carrier's instructions to arrange redelivery or pickup
• Packages may be returned to sender after failed attempts

Lost or Stolen Packages:

• After Carrier Confirms Delivery:

  • We are NOT responsible for lost or stolen packages
  • File a report with local police
  • Contact carrier's customer service

• Before Carrier Confirms Delivery (lost in transit):

  • Contact us: [email protected]
  • We'll investigate with carrier
  • We may send replacement or refund (at our discretion)

Damaged Packages:

• Inspect package upon delivery
• If damaged, note on delivery receipt and take photos
• Contact us IMMEDIATELY: [email protected] or 1-800-378-6132
• We'll arrange replacement or refund at no cost

Customer Responsibility for Package Return:

You Are Responsible If Package Is Returned Due To:

• Incorrect or incomplete shipping address provided
• Failure to pick up package from post office or carrier after delivery notice
• Neglecting or refusing to pick up the package
• Package returned because you were unavailable and did not arrange redelivery

In These Cases:

• Return shipping fees will be deducted from your refund (we incur these costs when package returns to us)
• We can attempt reshipment once the issue is resolved (additional shipping fee will apply)
• If you want a refund instead, the return shipping cost will be deducted from the refund amount

We Can Sometimes Help:

• If notified quickly, we may be able to contact the carrier to arrange redelivery
• Contact us immediately at 1-800-378-6132 if you missed a delivery notice

13.7 RISK OF LOSS

Title and Risk:

• Title and risk of loss pass to you upon carrier's confirmation of delivery
• Once delivered, we are NOT responsible for:
  • Lost or stolen packages
  • Damage after delivery
  • Storage conditions after delivery

Insurance:

• Standard shipping includes basic insurance (carrier-provided)
• Additional insurance available upon request (contact us)

14.1 OUR 30-DAY RETURN POLICY

We Want You to Be Satisfied:

Returns Accepted:

• Unopened products in original packaging
• Within 30 days of purchase
• With proof of purchase (receipt or order number)

Non-Returnable:

• Opened products (safety and contamination concerns)
• Products without original packaging
• Products purchased more than 30 days ago
• Products on final sale or clearance (if indicated)

Damaged or Missing Products:

If You Receive a Damaged Product:

• Contact us IMMEDIATELY at 1-800-378-6132 or via email
• We'll arrange replacement or full refund at no cost to you
• In some cases, we may ask you to return the damaged product, but we will cover all return shipping costs
• You will never pay for return shipping on damaged products

If a Product Is Missing From Your Order:

• Contact us immediately to verify your order
• We will investigate and send the missing product or issue a refund for the missing item only

IMPORTANT: Frozen Products (Winter Shipping):

How Freezing Affects Our Products:

Solid Products (Septi +, SeptiMax):

• Freezing does NOT damage these products
• Can freeze and thaw without losing effectiveness
• Safe to use after thawing

Liquid Products:

• Freezing may reduce product effectiveness
• Product must be FULLY FROZEN (solid ice) to be affected
• Cold temperatures alone do NOT damage the product
• Slight surface freezing or partial freezing does NOT make the product unusable
• Only severe, complete freezing impacts effectiveness

Who Is Responsible:

Carrier's Fault (Frozen During Shipping):

• If product freezes while in carrier's possession during shipping, we will replace it at no cost to you
• Contact us immediately upon receiving frozen liquid product
• We will arrange free replacement

Customer's Fault (Left Outside After Delivery):

• If you leave the product outside in freezing temperatures after delivery (overnight, unattended on porch, etc.), this is your responsibility
• We cannot replace products damaged due to improper storage after delivery
• Bring packages inside immediately upon delivery in winter months

Winter Shipping Recommendations:

• Track your shipment and bring package inside immediately upon delivery
• Do not leave packages outside in freezing temperatures
• If concerned about freezing during shipping, contact us to discuss timing or alternative arrangements

IMPORTANT: Split Shipments:

Your order may be shipped in multiple packages that arrive at different times:

Why Orders Are Split:

• Heavy items (20L pails) are processed as "heavy objects" by carriers and shipped separately
• Smaller items (Septi Plus packets) ship as regular parcels
• We may use different carriers for different items (Canada Post, Shiptime, or other carriers)
• This ensures each item is handled appropriately for its size and weight

What This Means:

• You may receive multiple tracking numbers for one order
• Packages may arrive on different days (sometimes several days apart)
• Different carriers may deliver different parts of your order
• Before contacting us about a "missing" item, please check all tracking numbers and wait for all packages to arrive

Check Your Order Confirmation:

• Your order confirmation email lists all items ordered
• You'll receive separate shipping notifications for each package with individual tracking numbers
• If you're unsure, contact us at 1-800-378-6132 to confirm your shipment status

14.2 HOW TO RETURN

Return Process:

Step 1: Contact Us

• Phone: 1-800-378-6132
• Email: [email protected]
• Provide: Order number, reason for return

Step 2: Choose Return Shipping Method

Option 1: We Handle Return Shipping (Recommended - Most Customers Prefer This):

• We'll email you a return shipping label to print (billed to our account)
• Simply print the label, attach it to the package, and drop it off at the carrier (Canada Post or Shiptime)
• Return shipping cost will be deducted from your refund (based on items returned)
• Cost varies depending on full or partial return
• Includes tracking automatically

Option 2: You Handle Return Shipping:

• You can arrange and pay for return shipping yourself if you prefer
• Ship to: 78 Authier Street East, St-Alphonse-de-Granby, Quebec J0E 2A0
• Use tracked shipping for proof of return
• You'll receive full refund for returned items (no deduction for shipping costs since you paid directly)

Step 3: Ship Product Back

• Ship in original packaging
• Include order number or copy of receipt
• Product must arrive in good condition

Step 4: Refund Processed

• Within 5-10 business days of receiving returned product
• Refund issued to original payment method
• You'll receive email confirmation

14.3 RETURN SHIPPING COSTS

Who Pays Return Shipping:

Customer's Responsibility (Standard Returns):

• You changed your mind
• You ordered wrong product
• You no longer need product

How Return Shipping Is Handled:

• Option 1 (Most Common): We send you a return shipping label (billed to our account). Return shipping cost is deducted from your refund for returned items (amount varies based on full or partial return)
• Option 2: You arrange and pay for return shipping yourself (full refund for returned items, no shipping deduction)

Bio-Sol's Responsibility (No Cost to You):

• Product damaged during shipping
• Wrong product sent (we shipped item A instead of item B that you ordered)
• Wrong quantity sent (we shipped 2 bottles instead of 4 that you ordered)
• Manufacturing defect (leaking container, missing/incorrect contents, contaminated product, quality control issue)
• Billing error (we charged incorrect amount)
• We cover return shipping or send prepaid label

Note: Manufacturing defect refers to product quality issues (physical damage, container integrity, contents accuracy). Treatment effectiveness is a separate matter that depends on your unique system conditions and proper product application (see Success Rate and Usage sections for details). Our standard return policy applies to unopened products within 30 days.

We Recommend:

• Use tracked shipping (proof of delivery)
• Insure high-value packages
• Keep tracking number until refund received

14.4 REFUNDS

Refund Amount:

• Product cost (full purchase price)
• Minus return shipping cost (if you're responsible - see above)
• Original shipping cost NOT refunded (unless our error)

Refund Method:

• Same method as original payment
• Credit/debit card: Refund to original card
• PayPal: Refund to PayPal account
• E-transfer: Refund via e-transfer
• Cash (in-person pickup): Refund via e-transfer or check

Refund Timeline:

• 5-10 business days after we receive returned product
• Additional 5-10 days for bank/credit card processing
• Total: Up to 20 business days to see refund in your account

Refund Confirmation:

• Email notification when refund is processed
• Contact us if you don't receive refund within 20 business days

14.5 EXCHANGES

We Do NOT Offer Direct Exchanges:

• Return unwanted product for refund (see return policy)
• Place new order for desired product
• This ensures faster processing

Why No Direct Exchanges:

• Faster processing (immediate refund, then place new order)
• Better inventory management
• Clearer tracking for you

14.6 DEFECTIVE PRODUCTS

Rare But Possible:

If Product Is Defective:

• Contact us immediately: 1-800-378-6132 or [email protected]
• Describe the defect (photos helpful)
• Provide order number and purchase date

We'll Determine:

• Is it defective or used incorrectly?
• Is it within 30 days?
• Was it stored properly?

Resolution Options:

• Full refund (return shipping covered by us)
• Replacement product (shipped at no cost)
• Store credit (if preferred)

Definition of "Defective":

• Product does not match description on label (wrong product in bottle, incorrect formulation)
• Product is contaminated or spoiled
• Packaging is compromised resulting in product damage
• Container is empty or significantly underfilled (minor weight variations are normal in manufacturing)

NOT Defective:

• Treatment did not solve your septic problem (success rate is approximately 80% - see Section 11.5)
• Product did not work due to system conditions, improper usage, or external factors
• You used product incorrectly or did not follow our recommendations
• Your septic system has physical damage requiring professional repair
• External factors prevented treatment success (improper product storage, not following instructions, continued harmful practices, etc.)

14.7 30-DAY SATISFACTION GUARANTEE

Our Commitment:

If You're Not Satisfied:

• Return unopened products within 30 days
• Full refund of product cost (minus return shipping if applicable)
• We may contact you to understand the situation and offer guidance (in case there's a simple solution we can help with), but returns are approved even if you prefer not to discuss

This Guarantee Does NOT Mean:

• Guaranteed results (see 80% success rate - Section 11.5)
• Opened products returnable
• Returns accepted after 30 days
• Refund if you didn't follow product instructions

We Encourage:

• Consult with us before purchasing to ensure suitability
• Read product instructions carefully
• Follow usage guidelines
• Contact us if you have questions during treatment

15.1 LEGAL WARRANTIES (CANNOT BE WAIVED)

Under Quebec and Canadian Consumer Protection Laws:

You Have Legal Rights That Cannot Be Waived:

• Products must be fit for normal use
• Products must match description
• Products must be of acceptable quality
• Products must be durable for reasonable period

These Legal Warranties Cannot Be Excluded (even if we wanted to).

If Product Is Defective:

• You have right to repair, replacement, or refund
• See Section 14 (Returns) for our process

15.2 30-DAY RETURN GUARANTEE

Our Voluntary Guarantee:

• 30-day return period for unopened products in good condition (see Section 14)
• Full refund of product cost (minus return shipping if applicable)
• Our commitment to customer satisfaction
• Above and beyond legal requirements

Please Note:

• Treatment effectiveness depends on your unique system conditions (see Section 11.5 - 80% success rate)

15.3 NO ADDITIONAL WARRANTIES

Beyond Legal Warranties and Our 30-Day Return Policy:

WE DISCLAIM ALL OTHER WARRANTIES, INCLUDING:

• Merchantability (product quality beyond legal minimum)
• Fitness for particular purpose (suitability for your specific septic situation beyond general septic use)
• Non-infringement (third-party intellectual property claims)
• Warranties arising from course of dealing or usage (implied promises from past interactions)

In Plain English:

• We make NO promises beyond what's required by law and our 30-day return policy
• Products sold "as is" after 30-day period
• No guarantees of specific results

15.4 NO WARRANTY OF RESULTS

UNDERSTANDING TREATMENT EFFECTIVENESS:

Our Products' Track Record:

• Approximately 80% success rate in fixing septic system problems (majority of cases)
• Effective biological wastewater treatments for over 30 years
• Help customers avoid expensive system replacement
• Products work as described when used correctly under appropriate conditions

Important Factors That Affect Results:

Treatment effectiveness depends on your unique situation:

• System conditions (age, design, maintenance history)
• Type of problem (biological clogging vs. physical damage)
• Soil conditions and environmental factors
• Proper product application and following our recommendations
• User practices (avoiding harmful products, managing water usage)

What This Means for You:

While our products successfully help the majority of customers, we cannot guarantee specific results for your individual situation because:

• Every septic system is unique with different conditions
• Physical damage requires professional repair, not biological treatment
• Some factors are beyond our control (soil type, water table, seasonal groundwater levels)

Our Commitment:

• We provide consultations to assess your situation
• We offer guidance on proper use
• 30-day return policy on unopened products if not satisfied
• We're here to support you throughout the process

16.1 NOT PROFESSIONAL ADVICE

IMPORTANT:

Our Recommendations, Consultations, and AI Tool Are NOT:

• Professional engineering advice
• Professional environmental assessments
• Professional septic installation/repair services
• Legal advice on regulations or permits
• Guaranteed diagnoses of septic problems

We Provide:

• General information about septic systems
• Product recommendations based on common scenarios
• Usage instructions for our products
• Educational content about septic maintenance

You Should Consult Professionals For:

• Septic system design and installation
• System inspections and certifications
• Major repairs or replacements
• Compliance with local regulations
• Property sales or transfers
• Environmental impact assessments

We Are NOT Licensed:

• Septic system installers
• Environmental engineers
• Professional inspectors

16.2 LOCAL REGULATIONS COMPLIANCE

CRITICAL: YOU MUST FOLLOW LOCAL REGULATIONS FIRST

Septic Regulations Vary By:

• Municipality (city/town bylaws)
• Province (provincial regulations)
• Federal government (environmental laws)
• Your specific jurisdiction

Your Responsibilities:

• YOU are solely responsible for complying with all applicable local, provincial, and federal regulations
• Research and follow your local regulations governing septic systems
• Obtain required permits (if any)
• Ensure compliance with local codes at all times
• Hire licensed professionals if required by law

Our Recommendations:

• Are general guidance only
• Do NOT override local regulations
• May not be applicable in your jurisdiction
• Are NOT legal advice

Local Regulations Take Precedence:

• If local regulations require professional service, you MUST hire a professional
• If local regulations have specific requirements, you MUST follow them
• You are responsible for complying with all applicable local regulations

We Are NOT Responsible For:

• Your compliance with local regulations
• Fines or penalties from regulatory violations
• Legal consequences of non-compliance
• Knowing the regulations in your specific area

Example Regulations That May Apply:

• Mandatory pumping schedules
• Required permits for septic work
• Environmental protection requirements
• Distance from wells, waterways, property lines
• System inspection requirements
• System design and capacity requirements

Consult:

• Your local municipality (planning/building department)
• Provincial environmental agency
• Licensed septic professionals in your area

16.3 AI TOOL DISCLAIMER

AI-POWERED SEPTIC ANALYSIS LIMITATIONS:

Our AI Chat Tool:

• Uses OpenAI (ChatGPT) technology
• Analyzes information you provide
• Provides recommendations based on patterns and data

CRITICAL LIMITATIONS:

We Are NOT Responsible For:

• Incorrect AI recommendations - AI may make errors or misinterpret information
• Misunderstanding your input - AI may not understand complex situations
• Incomplete analysis - AI doesn't see your physical system
• Outdated information - AI knowledge has a cutoff date
• Reliance on AI advice without professional verification

AI Cannot:

• Physically inspect your septic system
• Detect physical damage (cracks, roots, etc.)
• Guarantee results or outcomes
• Replace professional septic services
• Ensure compliance with local regulations
• Account for unique site-specific factors

You Should:

• Use AI tool as informational starting point only
• Verify recommendations with our human team (call 1-800-378-6132)
• Consult professionals for serious problems
• Follow local regulations first and foremost
• Do NOT rely solely on AI for major decisions

AI Tool Is FREE:

• Use at your own risk
• No warranty or guarantee of accuracy
• Provided as a courtesy/convenience
• Can be improved or discontinued at any time

16.4 WEBSITE "AS IS"

Our Website Is Provided "AS IS":

We Do NOT Warrant:

• Website will be uninterrupted or error-free
• Website will always be available (downtime may occur)
• Information is 100% accurate or complete
• Links will always work (external sites may change)

We Make Reasonable Efforts To:

• Keep website functional and accurate
• Update information regularly
• Fix bugs and errors promptly
• Maintain security

But:

• Technical issues may occur
• Information may become outdated
• Features may change or be removed
• Downtime may happen for maintenance or unexpected issues

16.5 THIRD-PARTY SERVICES

We Use Third-Party Services:

• Payment processors (Stripe, PayPal, Helcim)
• Shipping carriers (Canada Post, etc.)
• Email service (SendGrid)
• AI service (OpenAI)
• Cloud hosting (Render.com)
• Many others (see Privacy Policy for complete list)

WE ARE NOT RESPONSIBLE FOR:

• Third-party service failures, outages, or errors
• Payment processor declines or issues
• Shipping carrier delays (though we will work with carrier to resolve issues)
• AI (OpenAI) errors or inaccuracies
• Third-party privacy practices
• Third-party terms of service

Each Third-Party Has:

• Their own terms of service
• Their own privacy policy
• Their own limitations and disclaimers
• Their own customer support

If Third-Party Issue:

• Contact the third-party first (they control their service)
• Contact us if you need help coordinating with third-party
• We'll assist where possible, but cannot control third-parties

16.6 LINKS TO EXTERNAL WEBSITES

Our Website May Link To:

• Social media (Facebook, LinkedIn, Twitter)
• YouTube (testimonial videos)
• Educational resources
• Government websites (regulations, permits)
• Partner websites

WE ARE NOT RESPONSIBLE FOR:

• Content on external websites
• Privacy practices of external websites
• Accuracy of information on external websites
• Functionality of external websites
• Products or services sold on external websites

Links Are Provided:

• For your convenience only
• As references or additional information
• WITHOUT endorsement (unless explicitly stated)

Your Responsibility:

• Read privacy policies of external websites
• Verify information independently
• Use caution when providing personal information
• Understand you're leaving Bio-Sol's website

IMPORTANT LEGAL DISCLAIMER - READ CAREFULLY

17.1 MAXIMUM LIABILITY

To the Fullest Extent Permitted By Law:

Our Total Liability to You Shall NOT Exceed:

• The amount you paid for the product(s) that caused the issue
• Maximum: $500 CAD (whichever is less)

Example:

• You purchased $200 of products
• Our maximum liability: $200 (not $500)

Example 2:

• You purchased $1,000 of products
• Our maximum liability: $500 (capped at $500)

This Limit Applies To:

• Product defects or failures
• Incorrect recommendations or advice
• Website errors or downtime
• AI tool errors
• Any other claim or dispute

Note: This limit does NOT affect your legal rights under Quebec or Canadian consumer protection laws (which cannot be waived).

17.2 EXCLUDED DAMAGES

To the Fullest Extent Permitted By Law:

WE ARE NOT LIABLE FOR:

• Indirect damages (e.g., lost time, inconvenience)
• Consequential damages (e.g., damage to property, cost of repairs)
• Incidental damages (e.g., cost of hiring professionals)
• Punitive damages (penalties)
• Special damages (unique losses)
• Lost profits or income
• Emotional distress

Even If:

• We were advised of the possibility of such damages
• Such damages were foreseeable
• Treatment results did not meet your expectations

Examples of Excluded Damages:

Example 1: Septic System Replacement

• You used our products
• They didn't fix the problem
• You hired professionals to replace system ($30,000 cost)
• We are NOT liable for the $30,000 replacement cost
• Maximum liability: amount you paid for our products (capped at $500)

Example 2: Property Damage

• Septic system failed (for reasons unrelated to our products)
• Sewage backed up into basement
• Property damage: $10,000
• We are NOT liable for property damage
• Septic system failure was NOT caused by our products (products do NOT cause damage)

Example 3: Lost Income

• You run a bed & breakfast
• Septic problems forced closure for 2 weeks
• Lost income: $5,000
• Our products didn't resolve the issue
• We are NOT liable for lost income
• Maximum liability: amount paid for products (capped at $500)

Important Notes:

• Our products do NOT cause damage to septic systems (they're harmless bacteria)
• Septic failures are due to existing problems, NOT our products
• We are NOT liable for pre-existing conditions or damage

17.3 ALLOCATION OF RISK

Why These Limitations Exist:

Our Business Model:

• We sell biological treatments at reasonable prices
• Septic replacements cost $15,000-$50,000+
• Without liability limits, we'd need to charge 10x more to cover insurance
• These limits allow us to keep prices accessible for homeowners

You Accept the Risk:

• By purchasing our products, you accept these limitations
• You understand treatment results are not guaranteed
• You understand we're NOT liable for septic system replacement costs
• You understand our maximum liability is limited to the value of the product purchased (or $500 CAD, whichever is less)

If You Don't Accept:

• Do NOT purchase our products
• Hire professionals for guaranteed work (they carry insurance)
• Understand professional services cost significantly more but may provide guarantees

17.4 CONSUMER PROTECTION LAWS

Important Clarification:

These Limitations Do NOT Affect:

• Your legal rights under Quebec Consumer Protection Act
• Your rights under Canadian consumer protection laws
• Warranties that cannot be waived by law (see Section 15.1)

If There's a Conflict:

• Consumer protection laws take precedence
• Courts will decide if limitations are enforceable
• We assert these limits to the fullest extent allowed by law

18.1 YOUR RESPONSIBILITY TO DEFEND US

You Agree to Indemnify (Defend, Hold Harmless) Bio-Sol:

From:

• Any claims, lawsuits, damages, losses, liabilities, costs, or expenses
• Including reasonable attorney's fees

Arising From:

• Your use of our products
• Your violation of these Terms
• Your violation of applicable laws or regulations
• Your violation of third-party rights
• Your misuse of our products
• Your failure to follow product instructions
• Your failure to comply with local septic regulations

Examples:

Example 1: Misuse or Misrepresentation

• You resell our products and make false claims about effectiveness
• Customer sues Bio-Sol based on your false claims
• You are responsible for defending us and paying any fines/costs

Example 2: Misuse

• You use our products in a way NOT intended (e.g., pour into municipal sewer)
• Municipality sues Bio-Sol
• You are responsible for defending us

Example 3: Unauthorized Resale

• You resell our products without authorization (see Section 20)
• Customer sues Bio-Sol claiming false advertising from your resale
• You are responsible for defending us

Why This Matters:

• You are responsible for how you use our products
• You must comply with laws and regulations
• You must follow instructions
• We should NOT be liable for your actions

18.2 PROCEDURE

If a Claim Arises:

1. We'll notify you of the claim
2. We control the defense (choice of attorney, strategy)
3. You pay costs and attorney's fees
4. You cooperate fully with the defense
5. You do NOT settle without our consent

We Are NOT Responsible For Damages Caused By:

• Using products incorrectly (not following instructions)
• Exceeding recommended dosage
• Using products in wrong system type (e.g., municipal sewer)
• Mixing products with incompatible chemicals
• Ignoring warnings or precautions
• Using contaminated products
• Storing products improperly
• Using products for purposes other than intended

Always:

• Read product labels and instructions
• Follow usage guidelines
• Contact us if you have questions
• Use products as intended (septic systems only)
• Store products properly (cool, dry place)

20.1 OUR TRADEMARKS

BIO-SOL® IS A REGISTERED TRADEMARK

Trademark Information:

• "BIO-SOL" is a registered trademark in Canada
• Registration Number: TMA1321657
• Registration Date: June 6, 2025
• Expiry Date: June 6, 2035
• Owner: 9403-3974 Québec Inc.
• Registered with: Canadian Intellectual Property Office (CIPO)

BIO-SOL Trademark Includes:

• The name "BIO-SOL"
• Bio-Sol logo and associated design elements

Product Names (Not Separately Trademarked):

• Septi +, SeptiMax, SeptiDrain, SeptiClean, Septi RV
• While not registered trademarks, these are our proprietary product names

The BIO-SOL trademark is PROTECTED by Canadian law.

20.2 PROHIBITED USE OF TRADEMARKS

You May NOT:

• Use "Bio-Sol" or our product names without written permission
• Register domain names containing "Bio-Sol"
• Use the BIO-SOL trademark in your business name or marketing
• Create products or services using the BIO-SOL trademark or our product names
• Imply affiliation or endorsement by Bio-Sol without authorization
• Use the BIO-SOL trademark in a way that causes confusion
• Dilute or tarnish the BIO-SOL trademark
• Use confusingly similar marks

Examples of Prohibited Use:

• "Bio-Sol Quebec" (business name)
• "BioSol Septic Services" (implies affiliation)
• www.biosol-canada.com (domain name)
• "Authorized Bio-Sol Distributor" or "Bio-Sol Dealer" (we have a limited number of authorized partners - not accepting new dealer applications)

Consequences of Trademark Infringement:

• Cease and desist letter
• Legal action for trademark infringement
• Monetary damages
• Injunction (court order to stop use)
• Recovery of our attorney's fees

20.3 AUTHORIZED USE OF TRADEMARKS

You MAY Use the BIO-SOL Trademark ONLY:

• To refer to our products truthfully (e.g., "I used Bio-Sol products")
• In factual comparisons (e.g., "Comparing Bio-Sol to other septic treatments")
• In reviews or testimonials (truthful and non-commercial)
• As part of Bulk-Use Program (if you have written program agreement - contact us)

If You're a Septic Service Professional:

• Contact us: [email protected] or 1-800-378-6132
• Ask about our Bulk-Use Program for service professionals
• Requires written program agreement
• See Section 21.2 for full details

20.4 WEBSITE CONTENT OWNERSHIP

All Content on Our Website Is Owned By Bio-Sol or Licensed:

Copyrighted Content:

• Blog articles (septic system guides, maintenance tips, educational content)
• Product descriptions
• FAQ content
• Images and graphics
• Videos and multimedia
• Website design and layout
• Logos and branding
• Software and code

Copyright Protection:

• Protected by Canadian Copyright Act
• International copyright protections apply
• All rights reserved

20.5 PROHIBITED USE OF CONTENT

CRITICAL: DO NOT STEAL OUR CONTENT

You May NOT:

• Copy our blog articles for your own website or blog
• Republish our content without permission
• Scrape our website (automated data extraction)
• Use our images on your website or marketing
• Reproduce our product descriptions
• Copy our FAQ content
• Translate and republish our content without permission
• Create derivative works based on our content
• Use our content for commercial purposes without license

This Includes:

• Copying entire articles word-for-word
• Paraphrasing our content without attribution
• Using our images without permission
• Aggregating our content on your website
• Creating "scraper sites" with our content

Why This Is Serious:

• Our content is original and valuable
• We invest significant time and money creating educational content
• Content theft harms our business
• Copyright infringement is illegal

Consequences:

• Copyright takedown notice (content removed from your site)
• Cease and desist letter
• Legal action for copyright infringement under Canadian Copyright Act
• Monetary damages (statutory damages up to $20,000 per work in Canada)
• Recovery of our attorney's fees
• Injunction (court order)

20.6 PERMITTED USE OF CONTENT

You MAY:

• Link to our articles from your website (provide credit and link back)
• Quote brief excerpts (1-2 paragraphs MAX) with attribution and link
• Share on social media (using share buttons or with link and credit)
• Print for personal use (non-commercial, for your own reference)
• Share with friends/family (personal, non-commercial)

If You Want to Republish or Use Extensively:

• Contact us: [email protected]
• Request written permission
• We may grant permission with conditions (attribution, link, etc.)
• Commercial use requires licensing agreement

20.7 USER-GENERATED CONTENT

If You Submit Content to Us:

• Reviews or testimonials
• Comments (if applicable)
• Photos or videos of our products
• Success stories

You Grant Us a License:

• To use your content for marketing purposes
• To display on our website, social media, advertising
• To edit, modify, or translate your content
• Worldwide, royalty-free, perpetual license
• You retain ownership, but give us right to use

You Represent:

• Content is your original work (not stolen)
• You have right to grant us this license
• Content does not violate any laws or third-party rights
• Content is truthful and accurate

We Reserve the Right To:

• Reject or remove any user-generated content
• Edit or modify content for clarity, length, or appropriateness
• Use or not use content at our discretion

20.8 COPYRIGHT INFRINGEMENT NOTICE

If You Believe Your Copyright Was Infringed on Our Website:

Send Copyright Infringement Notice To:

• Email: [email protected]
• Subject: "Copyright Infringement Notice"
• Mail: Bio-Sol, Attn: Legal Department, 78 Authier Street East, St-Alphonse-de-Granby, Quebec, Canada J0E 2A0

Include:

1. Your contact information (name, address, phone, email)
2. Description of copyrighted work
3. URL or location of infringing content on our website
4. Statement: "I have a good faith belief that the use is not authorized"
5. Statement: "Information in this notice is accurate"
6. Statement: "Under penalty of perjury, I am authorized to act on behalf of copyright owner"
7. Your signature (physical or electronic)

We Will:

• Review your notice
• Remove infringing content if valid
• Notify the user who posted content (if applicable)
• Comply with Canadian copyright law procedures

21.1 PROHIBITION ON UNAUTHORIZED RESALE

YOU MAY NOT RESELL BIO-SOL PRODUCTS WITHOUT AUTHORIZATION

Unauthorized Resale Includes:

• Buying products and reselling on eBay, Amazon, Kijiji, Facebook Marketplace, etc.
• Operating a competing septic products business using our products
• Purchasing products for resale (not permitted - we only offer Bulk-Use Program for service professionals)
• Dropshipping our products
• White-labeling our products (selling under your brand)

Why This Is Prohibited:

• We maintain quality control and customer relationships
• Resellers may provide incorrect advice or support
• We offer a Bulk-Use Program for service professionals (not resale)
• Unauthorized resale violates these Terms

Consequences:

• Refusal of future orders
• Account termination
• Legal action for breach of contract
• Recovery of damages and attorney's fees

21.2 BULK-USE PROGRAM (SERVICE PROFESSIONALS)

Bio-Sol Bulk-Use Program (For Septic Service Professionals)

Who Can Join:

• Companies offering septic system services in Canada (pumping, inspection, maintenance, installation)
• Minimum order: $500 CAD (before taxes)

Program Purpose:

• Products are used as part of your professional services (NOT for resale)
• Apply products during/after pumping, maintenance, or inspection visits
• Products CANNOT be resold as standalone retail items online or in stores

Benefits:

• Volume-based discount pricing (contact us for pricing details)
• Free shipping in Quebec and Ontario
• 50% shipping covered in other provinces
• May display Bio-Sol logo on your website (must link to bio-sol.ca)
• Possible featured listing as trusted service provider

Important Restrictions:

• Products must be used within your services only
• Cannot resell Bio-Sol products separately
• If itemized on customer invoice, must show current Bio-Sol retail price
• Cannot advertise as authorized reseller or distributor
• All bulk sales are final (no returns except damage/errors)

Contact Us:

• Email: [email protected]
• Phone: 1-800-378-6132
• Subject: "Bulk-Use Program Inquiry"

21.3 GEOGRAPHIC RESTRICTIONS

Products Are For Sale in Canada Only:

• We ship to all Canadian provinces and territories
• We do NOT ship internationally
• Do NOT purchase products to resell outside Canada (without authorization)

If You're Located Outside Canada:

• You may browse our website
• You may NOT purchase products for delivery outside Canada

22.1 ACCEPTABLE USE

When Using Our Website or Services:

You Agree To:

• Comply with all applicable laws and regulations
• Provide accurate and truthful information
• Use services for lawful purposes only
• Respect intellectual property rights
• Behave respectfully toward staff and other users
• Keep your account secure

22.2 PROHIBITED CONDUCT

You May NOT:

Illegal Activity:

• Violate any Canadian or provincial laws
• Engage in fraud or deception
• Use stolen credit cards or payment information
• Launder money through our services
• Evade taxes

Abuse of Services:

• Create multiple accounts to abuse promotions
• Use automated tools (bots, scrapers) on our website
• Attempt to hack or gain unauthorized access to our systems
• Interfere with website functionality or other users
• Overload our servers (DDoS attacks)
• Reverse engineer our website or software

Content Violations:

• Copy, scrape, or steal our content (see Section 20)
• Resell products without authorization (see Section 21)
• Use the BIO-SOL trademark without permission (see Section 20)
• Post false or defamatory reviews
• Impersonate Bio-Sol or our employees

Harmful Conduct:

• Transmit viruses, malware, or harmful code
• Send spam or unsolicited communications using our systems
• Harass, threaten, or abuse our staff or other users
• Discriminate based on protected characteristics

Fraudulent Orders:

• Place orders with no intent to pay
• Use fraudulent payment information
• File false chargebacks ("friendly fraud")
• Abuse return policy (e.g., return empty containers)

22.3 CONSEQUENCES OF PROHIBITED CONDUCT

If You Violate These Terms:

We May:

• Issue a warning
• Suspend your account temporarily
• Terminate your account permanently
• Cancel pending orders
• Refuse future orders
• Ban your IP address
• Report to law enforcement (for illegal activity)
• Pursue legal action (for damages, injunction, etc.)
• Recover attorney's fees and costs

Specific Consequences:

Fraud/Stolen Cards:

• Account terminated immediately
• Reported to law enforcement
• Reported to payment processors (blacklist)
• Legal action for fraud

Chargebacks (Fraudulent):

• Account terminated
• Banned from future purchases
• Legal action to recover funds and fees
• Reported to chargeback prevention services

Content Theft:

• Copyright takedown notice
• Legal action for copyright infringement under Canadian Copyright Act
• Monetary damages
• Recovery of attorney's fees

Trademark Infringement:

• Cease and desist letter
• Legal action for trademark infringement
• Injunction
• Monetary damages

23.1 SUBMISSION OF REVIEWS

You May Submit Reviews:

• Via Endorsal platform (when we send you a review request OR through the review button on our website reviews page)
• Reviews are displayed on our website

Review Guidelines:

• Be honest and truthful
• Based on your actual experience
• Comply with laws (no false advertising)
• Respectful language (no profanity, hate speech)

You May NOT:

• Post false or fake reviews
• Review products you haven't used
• Post reviews on behalf of competitors
• Accept payment in exchange for guaranteed positive reviews
• Post defamatory or libelous content

23.2 LICENSE TO USE REVIEWS

BY SUBMITTING A REVIEW, YOU CONSENT TO:

We May Use Your Review For:

• Display on our website
• Social media (Facebook, LinkedIn, Twitter, Instagram)
• Advertising and marketing materials
• Email newsletters
• Printed materials (brochures, flyers)
• Videos and multimedia
• Trade shows and presentations

License Terms:

• Worldwide, royalty-free, perpetual license
• You retain ownership, but grant us unlimited right to use
• We may edit for length, clarity, or grammar
• We may translate to French/English
• We may use your name, location, photo (if provided)

23.3 REMOVAL OF REVIEWS

To Remove Your Review:

• Contact us: [email protected] or 1-800-378-6132
• We'll remove from our website and marketing
• May remain on Endorsal platform (contact Endorsal separately)
• We'll honor removal requests promptly

23.4 MODERATION

We Reserve the Right To:

• Remove reviews that violate these Terms or our review guidelines (false claims, defamatory content, profanity, personal attacks, etc.)
• Edit reviews only for spelling, grammar, or formatting (without changing meaning)
• Not display reviews that contain prohibited content

We Display All Reviews (Positive and Negative):

• Our reviews are unfiltered for authenticity
• Negative reviews are displayed alongside positive ones
• We do not remove reviews simply because they are critical or negative

We Will Remove Reviews That:

• Contain false information
• Violate laws or third-party rights
• Include profanity or offensive language
• Are suspected to be fake or fraudulent

24.1 PRIVACY POLICY

How We Handle Your Personal Information:

See our complete Privacy Policy: www.bio-sol.ca/privacy-policy

Key Points:

• We collect personal information to provide services
• We share information with third-party service providers
• We protect your information with security measures
• You have rights to access, correct, and delete your information
• We comply with Quebec Bill 25 and PIPEDA

By Using Our Services, You Agree to Our Privacy Policy.

24.2 COOKIES

We Use Cookies:

• Essential cookies (required for functionality)
• Analytics cookies (understand usage - with consent)
• Advertising cookies (personalized ads - with consent)

Cookie Consent Banner:

• You'll see a banner on first visit
• Choose to accept or decline non-essential cookies
• Adjust settings anytime (footer link: "Cookie Settings")

See Privacy Policy Section 12 for Complete Cookie Policy

25.1 CONTACT US FIRST

Before Taking Legal Action:

Step 1: Contact Us Directly

• Most issues can be resolved through communication
• Email: [email protected]
• Phone: 1-800-378-6132
• Mail: Bio-Sol, 78 Authier Street East, St-Alphonse-de-Granby, Quebec, Canada J0E 2A0

We Will:

• Respond within 1-2 business days
• Work in good faith to resolve your concern
• Offer reasonable solutions

Give Us 30 Days:

• Allow reasonable time to investigate and respond
• Most disputes can be resolved informally

25.2 NEGOTIATION AND MEDIATION

If Direct Communication Doesn't Resolve the Issue:

Step 2: Good Faith Negotiation

• We'll discuss the issue in detail
• Explore mutually acceptable solutions
• Document our efforts to resolve

Step 3: Mediation (Optional)

• If negotiation fails, either party may propose mediation
• Neutral third-party mediator helps facilitate resolution
• Mediation is voluntary (both parties must agree)
• Costs of mediation shared equally
• Mediation location: Quebec (or virtual/online)

Mediation Organizations in Quebec:

• Mediation services available through various providers
• We'll cooperate in selecting a qualified mediator

Benefits of Mediation:

• Faster and less expensive than litigation
• Confidential process
• Creative solutions possible
• Preserves business relationships

25.3 ARBITRATION (OPTIONAL)

If Mediation Fails:

Binding Arbitration (By Mutual Agreement Only):

• NOT mandatory (must be agreed to by both parties)
• Alternative to court litigation
• Final and binding decision by neutral arbitrator
• Limited appeal rights

Arbitration Terms (If Agreed):

• Governing Rules: Quebec arbitration laws
• Location: Quebec, Canada (or virtual)
• Language: English or French (your choice)
• Costs: Each party pays own attorney fees; arbitrator fees shared equally
• Decision: Final and binding, enforceable in court

We Do NOT Require Mandatory Arbitration:

• You are NOT forced into arbitration
• You have the right to go to court
• Arbitration is an option, not a requirement

25.4 LITIGATION (COURT)

If All Else Fails:

You May File a Lawsuit:

• In Quebec courts (see Section 26 - Jurisdiction)
• Subject to Quebec and Canadian law
• Standard court procedures apply

Small Claims Court (Quebec):

• For claims up to $15,000 CAD
• Simplified procedures
• No lawyer required (but allowed)
• Faster and less expensive than Superior Court

Superior Court (Quebec):

• For claims over $15,000 CAD
• Formal court procedures
• Lawyer recommended

25.5 CLASS ACTION WAIVER (TO THE EXTENT PERMITTED BY LAW)

Important:

To the Fullest Extent Permitted by Law:

You Agree to Resolve Disputes Individually:

• You may NOT bring claims as a class action
• You may NOT join with other users in a class action against us
• You may NOT participate as a class member in a class action against us

Individual Claims Only:

• You may only bring claims in your individual capacity
• You may NOT represent a class or group of users

Why This Matters:

• Class actions are expensive and time-consuming
• Individual resolution is faster and more efficient
• Allows us to offer affordable products

Legal Limitations:

• Class action waivers are controversial and may NOT be enforceable in Quebec
• Quebec courts may allow class actions despite this waiver
• This waiver is asserted to the fullest extent allowed by law
• If unenforceable, this provision is severed (rest of Terms remain valid)

Your Rights:

• You can still file individual lawsuits
• You can still file complaints with regulators
• You can still join with others outside of class actions (e.g., multiple individual claims)

25.6 TIME LIMIT FOR CLAIMS

CRITICAL: TIME LIMITS APPLY

Statute of Limitations:

Under Quebec Law:

• General Claims: 3 years from when you knew or should have known of the issue
• Consumer Claims: May have longer periods (see Quebec Consumer Protection Act)
• Contract Claims: 3 years (Quebec Civil Code)

For Product Issues:

• File claims within 30 days of discovering issue (our return policy)
• Legal claims must be filed within 3 years

What This Means:

• If you wait too long, your claim may be time-barred
• "Too long" typically means 3 years, but can vary
• Contact us promptly if you have an issue
• Don't delay seeking resolution

We May Raise Statute of Limitations as Defense:

• If you file a claim outside the time limit, we may argue it's too late
• Courts may dismiss time-barred claims

25.7 NOTICE OF CLAIMS

Before Filing Legal Action:

You Must Provide Written Notice:

• To: Bio-Sol, Attn: Legal Notices, 78 Authier Street East, St-Alphonse-de-Granby, Quebec, Canada J0E 2A0
• By: Email ([email protected]) or certified mail
• Include:
  • Your name and contact information
  • Description of the dispute
  • Specific relief you're seeking (what you want)
  • Factual basis for your claim

Give Us 30 Days to Respond:

• We'll investigate and respond
• May offer settlement or resolution
• Allows opportunity to resolve without litigation

Failure to Provide Notice:

• May result in dismissal of your claim (procedural defect)
• Courts may require notice before allowing litigation

26.1 APPLICABLE LAW

These Terms Are Governed By:

• Laws of the Province of Quebec
• Laws of Canada (where applicable)

Specific Laws That Apply:

• Quebec Civil Code
• Quebec Consumer Protection Act (Loi sur la protection du consommateur)
• Quebec Bill 25 / Law 25 (privacy)
• Canadian Competition Act
• PIPEDA (federal privacy law)
• CASL (Canadian Anti-Spam Legislation)
• Other applicable Quebec and Canadian laws

Conflicts of Law:

• Quebec law applies regardless of where you're located
• Conflicts of law principles do NOT apply (can't choose another jurisdiction's law)

26.2 JURISDICTION (WHERE LAWSUITS MUST BE FILED)

IMPORTANT: EXCLUSIVE JURISDICTION

You Agree That:

• Any legal dispute arising from these Terms or our services
• Must be resolved in the courts of Quebec, Canada
• Specifically, the judicial district of Bedford (or the district where Bio-Sol is located)

This Means:

• You may NOT sue us in courts outside Quebec
• You consent to jurisdiction of Quebec courts
• You waive objections to venue or jurisdiction in Quebec

Exceptions:

• Small claims may be filed in your local small claims court (if Quebec law allows)
• Injunctive relief (emergency orders) may be sought in any competent court
• Intellectual property disputes may be filed where infringement occurs

Why Quebec:

• Bio-Sol is a Quebec company
• Subject to Quebec laws and regulations
• Most convenient and fair forum for our business

If You're Located Outside Quebec:

• You still agree to Quebec jurisdiction
• You may need to travel to Quebec for court appearances
• You may incur additional costs (travel, lodging)
• You accept this as part of using our services

26.3 LANGUAGE OF PROCEEDINGS

Quebec Language Laws:

• Court proceedings in Quebec may be conducted in French or English
• You may choose your language preference
• Documents may need to be translated

We Prefer:

• English or French (both acceptable)
• Bilingual proceedings if both parties agree

26.4 CONSUMER PROTECTION LAWS

Important Clarification:

Nothing in These Terms Affects:

• Your rights under Quebec Consumer Protection Act
• Your rights under other consumer protection laws
• Mandatory protections that cannot be waived

If There's a Conflict:

• Consumer protection laws take precedence
• These Terms are limited to the extent they conflict with mandatory consumer protections
• Courts will decide enforceability

Examples of Consumer Protections:

• Unfair contract terms may be void
• Excessive penalties may be reduced
• Certain warranties cannot be disclaimed
• Arbitration may not be enforceable for consumer disputes (Quebec law may require access to courts)

27.1 SEVERABILITY

If Any Provision Is Invalid:

What Happens:

• Only that specific provision is invalid (not the entire Terms)
• Rest of the Terms remain in full force and effect
• Invalid provision replaced with valid provision achieving similar intent

Example:

• If a court finds our class action waiver is unenforceable
• ONLY that waiver is invalid
• All other Terms (liability limits, warranties, dispute resolution, etc.) remain valid

Why This Matters:

• One invalid provision doesn't invalidate entire agreement
• Ensures maximum enforceability of Terms

27.2 WAIVER

No Waiver of Rights:

If We Don't Enforce a Provision:

• It does NOT mean we waive our right to enforce it later
• Does NOT mean we abandon that provision
• Does NOT create a precedent

Example:

• If we don't immediately terminate an account for violation
• It doesn't mean we waive our right to terminate later
• It doesn't mean we accept violations going forward

Waivers Must Be in Writing:

• Any waiver of these Terms must be in writing, signed by Bio-Sol
• Verbal waivers are NOT binding
• Implied waivers do NOT exist

27.3 ASSIGNMENT

You May NOT Assign These Terms:

• You may NOT transfer your rights or obligations under these Terms to another person or entity
• Without our prior written consent

We May Assign These Terms:

• We may assign these Terms to:
  • A parent company, subsidiary, or affiliate
  • A successor company (in merger, acquisition, or sale)
  • Any third party with or without notice

What This Means:

• If Bio-Sol is sold, the new owner inherits these Terms
• You cannot sell or transfer your account to someone else

27.4 FORCE MAJEURE

We Are NOT Responsible For Delays or Failures Due to Events Beyond Our Control:

Force Majeure Events:

• Natural disasters (earthquake, flood, fire, hurricane, tornado)
• War, terrorism, civil unrest
• Government actions (laws, regulations, orders, strikes)
• Pandemics or epidemics
• Labor disputes or strikes
• Supplier failures
• Internet or telecommunications failures
• Power outages
• Acts of God

What Happens:

• We're excused from performance during force majeure event
• We'll resume performance when reasonably possible
• If force majeure lasts more than 90 days, either party may terminate affected orders

Examples:

• If a flood closes our facility, we're not liable for delayed shipments
• If government orders shutdown, we're not liable for inability to fulfill orders
• If carrier goes on strike, we're not liable for shipping delays

27.5 ENTIRE AGREEMENT

These Terms and Privacy Policy Together Form the Complete Agreement:

This Agreement:

• Supersedes all prior agreements, communications, or understandings
• Cannot be modified except in writing by Bio-Sol (via updated Terms)
• Integrated agreement (no verbal additions or changes)

What This Means:

• Any prior promises or statements NOT in these Terms are NOT binding
• Verbal agreements with staff are NOT binding unless confirmed in writing
• Only the written Terms govern our relationship

Exceptions:

• Separate written dealer agreements (if applicable)
• Separate written consulting agreements (if applicable)
• Specific product warranties (if provided in writing)

27.6 HEADINGS

Section Headings Are for Convenience Only:

• Do NOT limit or define the content of sections
• Do NOT affect interpretation of Terms
• Used for navigation and readability

27.7 INTERPRETATION

Rules of Interpretation:

Plain Meaning:

• Terms interpreted according to their plain, ordinary meaning
• No special legal meanings unless context requires

No Construction Against Drafter:

• If ambiguity exists, NOT automatically construed against Bio-Sol (as drafter)
• Courts will interpret fairly based on intent and context

Gender and Number:

• "He," "she," "it" used interchangeably (includes all genders)
• Singular includes plural, and vice versa

"Including" Means "Including But Not Limited To":

• Lists are illustrative, not exhaustive
• Just because something isn't listed doesn't mean it's not covered

27.8 SURVIVAL

Provisions That Survive Termination:

Even After Your Account Is Terminated or These Terms End:

These Provisions Remain in Effect:

• Intellectual Property Rights (Section 20)
• Limitation of Liability (Section 17)
• Indemnification (Section 18)
• Warranties and Disclaimers (Sections 15-16)
• Dispute Resolution (Section 25)
• Governing Law (Section 26)
• Any other provisions that by their nature should survive

Why This Matters:

• You can't escape liability by terminating your account
• Intellectual property protections remain permanent
• Dispute resolution still applies to past disputes

28.1 LEGAL NOTICES

Send Legal Notices To:

Address:
Bio-Sol
Attn: Legal Department
78 Authier Street East
St-Alphonse-de-Granby, Quebec
Canada J0E 2A0

Email:
[email protected]
(Subject: "Legal Notice")

Phone:
1-800-378-6132

Proper Service:

• Legal notices must be in writing
• Sent to the address above
• Via certified mail or email with read receipt
• Deemed received 3 days after mailing or upon email receipt confirmation

28.2 GENERAL INQUIRIES (NON-LEGAL)

For General Questions:

• Email: [email protected]
• Phone: 1-800-378-6132
• Website: www.bio-sol.ca/contact-us

For Privacy Matters:

• See Privacy Policy Section 24 for privacy contact information
• Jean-Sébastien Gagné: [email protected] or 1-800-378-6132

29.1 ACCESSIBLE TERMS

How to Access These Terms:

• Website: www.bio-sol.ca/terms-of-use (or /conditions-d-utilisation for French)
• Languages: English and French
• Format: HTML (web page), PDF download available
• Print: You can print these Terms from your browser

Accessibility Features:

• Clear headings and structure
• Plain language (where possible)
• Table of contents (for easy navigation)
• Compatible with screen readers

29.2 ALTERNATIVE FORMATS

If You Need These Terms in an Alternative Format:

• Large print
• Audio recording
• Braille
• Other accessible format

Contact Us:

• Phone: 1-800-378-6132
• Email: [email protected]

We'll Provide:

• Terms in your requested format
• Within 5-10 business days
• At no cost

30.1 PRIVACY POLICY

How We Handle Your Personal Information:

See Our Complete Privacy Policy:
www.bio-sol.ca/privacy-policy

Key Topics Covered:

• What personal information we collect
• How we use your information
• Who we share information with
• Your privacy rights
• Data security and retention
• Cookies and tracking
• Cross-border data transfers
• Contact information for privacy requests

By Using Our Services, You Agree to Our Privacy Policy.

30.2 SHIPPING POLICY

Shipping and Delivery Information:

See Section 13 of These Terms for complete shipping policy, including:

• Geographic coverage (Canada only)
• Shipping methods and carriers
• Delivery times and tracking
• Shipping costs and free shipping thresholds
• Delivery issues and remedies

30.3 RETURN POLICY

Returns, Refunds, and Exchanges:

See Section 14 of These Terms for complete return policy, including:

• 30-day return period for unopened products
• Return process and instructions
• Refund amounts and timelines
• Return shipping costs
• Defective products
• 30-day satisfaction guarantee

30.4 FAQ AND HELP RESOURCES

Additional Information:

Visit Our Website:

• FAQ: www.bio-sol.ca/faq (frequently asked questions)
• Blog: Septic system guides, maintenance tips, educational content
• Product Pages: Detailed product information and usage instructions
• Contact Us: www.bio-sol.ca/contact-us

31.1 RELATIONSHIP OF PARTIES

Independent Contractor Relationship:

You and Bio-Sol Are Independent Parties:

• No partnership, joint venture, or agency relationship exists
• No employee-employer relationship
• No fiduciary relationship

What This Means:

• You cannot bind Bio-Sol to contracts or agreements
• You cannot represent yourself as Bio-Sol's agent
• You have no authority to act on behalf of Bio-Sol
• We are NOT responsible for your actions

31.2 NO THIRD-PARTY BENEFICIARIES

These Terms Are Between You and Bio-Sol Only:

No Third-Party Rights:

• Third parties do NOT have rights under these Terms
• Third parties cannot enforce these Terms
• These Terms do NOT create rights for anyone other than you and Bio-Sol

Exceptions:

• Payment processors, shipping carriers, and other service providers have their own separate agreements with us
• Their rights are governed by those separate agreements, not these Terms

31.3 ELECTRONIC COMMUNICATIONS

You Consent to Electronic Communications:

We May Communicate With You Via:

• Email (order confirmations, newsletters, support responses)
• Website notifications (account messages, alerts)
• SMS/text messages (if you opt in)

You Agree That:

• Electronic communications satisfy legal writing requirements
• Electronic signatures are valid
• Electronic records are admissible as evidence

Opt-Out:

• You can unsubscribe from marketing emails (transactional emails still sent)
• You can opt out of SMS messages
• You cannot opt out of essential service communications (order confirmations, legal notices)

31.4 CURRENCY

All Prices in Canadian Dollars:

Unless Otherwise Specified:

• All prices displayed on our website are in Canadian Dollars (CAD)
• All charges processed in Canadian Dollars (CAD)
• Currency symbol: $ or CAD

International Customers:

• We do NOT ship internationally (Canada only)
• If browsing from outside Canada, prices still displayed in CAD

31.5 TAXES

Taxes Applicable to Your Order:

Sales Tax (GST/PST/QST/HST as applicable):

• Applied at checkout based on your shipping province
• Quebec: GST (5%) and QST (9.975%) for a total of 14.975%
• HST provinces (Ontario, NB, NS, PE, NL): HST (varies by province, 13-15%)
• PST provinces (BC, SK, MB): GST (5%) and PST (varies by province, 6-7%)
• Tax included in order total

Tax Rates Subject to Change:

• Based on government tax rates
• We apply current rates at time of order

Tax Receipts:

• Provided in order confirmation email
• Available in your account order history
• Can be used for tax purposes (if applicable)

32.1 RIGHT TO MODIFY SERVICES

We May Modify or Discontinue Services:

We Reserve the Right To:

• Add, change, or remove features
• Discontinue products
• Change website design or functionality
• Update AI chat tool
• Modify pricing or promotions
• Change shipping methods or carriers
• Update payment methods accepted

With or Without Notice:

• We'll try to provide notice when reasonable
• Some changes may be immediate (bug fixes, security updates)
• No obligation to maintain any specific feature or service

You Accept the Risk:

• Services may change at any time
• Features you rely on may be removed
• No guarantee of continuity

32.2 NO LIABILITY FOR CHANGES

We Are NOT Liable For:

• Modifications to services
• Discontinuation of features
• Changes to pricing or products
• Loss of data or functionality due to changes

33.1 SUSPENSION OR TERMINATION

We May Suspend or Terminate Services:

Reasons We May Suspend/Terminate:

• Violation of these Terms
• Fraudulent activity
• Abusive behavior
• Non-payment
• Legal requirements
• Business reasons (e.g., discontinuing a service)
• At our discretion

With or Without Notice:

• Immediate termination for serious violations (fraud, illegal activity)
• Notice provided when reasonable (e.g., policy changes, service discontinuation)

33.2 EFFECT OF TERMINATION

If Services or Your Account Is Terminated:

You Lose Access To:

• Your account and login credentials
• Order history (except as retained for legal reasons)
• Saved addresses and payment methods
• AI chat history
• Maintenance calendars
• Any account benefits or features

We Retain:

• Order records (7 years - legal requirement)
• Transaction records (7 years - legal requirement)
• Right to enforce these Terms for past conduct

Outstanding Obligations:

• You remain liable for any unpaid amounts
• We may cancel pending orders (with refund)
• Return policy applies to recent orders (see Section 14)

34.1 YOU ACKNOWLEDGE AND AGREE

By Using Our Services, You Acknowledge:

You Have Read and Understand:

• These Terms of Use (all sections)
• Our Privacy Policy (www.bio-sol.ca/privacy-policy)
• Our Return Policy (Section 14)
• Our Shipping Policy (Section 13)

You Agree To:

• Comply with these Terms
• Comply with all applicable laws and regulations
• Provide accurate information
• Keep your account secure
• Use services appropriately and lawfully

You Understand:

• Track record - Our products have helped customers avoid costly system replacements based on approximately 80% success rate from customer follow-ups
• Results depend on system conditions - Every septic system is unique; treatment effectiveness varies based on your specific situation
• Biological solutions - Our products treat biological issues (clogging, biomat buildup). Treatment effectiveness depends on many factors including your specific system conditions, proper product application, following our recommendations, and addressing any harmful practices. Our products cannot fix physical damage (broken pipes, structural issues) or issues beyond biological treatment
• Local regulations apply - You must comply with your local septic regulations
• AI tool is informational - AI recommendations are guidance only, not professional septic system advice
• Liability limits - Our maximum liability is limited to amount paid (max $500 CAD) - see Section 17
• No indirect damages - We're not liable for consequential damages (septic replacement costs, property damage, lost income)
• Order records retained 7 years - Even if you delete your account, order records kept for tax/legal reasons
• Cross-border data transfers - Your personal information may be transferred to US-based service providers (payment processing, email delivery, cloud storage, marketing platforms)
• Quebec jurisdiction - Disputes resolved in Quebec courts under Quebec law
• 30-day return policy - Unopened products in good condition only, within 30 days
• Terms may change - We can update these Terms (you'll be notified of material changes)

You Consent To:

• Electronic communications (email, website notifications)
• Use of cookies and tracking technologies (with cookie consent banner)
• Cross-border data transfer to United States (where applicable)
• Storage of your information in our database and CRM system (for order processing, customer service, and business operations)
• Recording of AI chat conversations (for your reference, service improvement, and quality assurance)
• Use of your reviews for marketing purposes (if you submit reviews)

You Represent:

• You are 18 years of age or older (or have parental consent)
• You have legal capacity to enter into binding contracts
• Information you provide is accurate and truthful
• You will comply with all laws and regulations
• You will use products as intended

34.2 IF YOU DO NOT AGREE

If You Do NOT Agree With These Terms:

You Must:

• NOT use our website or services
• NOT create an account
• NOT place orders
• NOT provide personal information
• NOT use our AI chat tool

Contact Us:

• If you have questions or concerns about these Terms
• Email: [email protected]
• Phone: 1-800-378-6132
• We'll try to address your concerns (but may not be able to change Terms)

34.3 CONTINUED USE CONSTITUTES ACCEPTANCE

Acceptance of These Terms:

You Accept These Terms By:

• Creating an account on our website
• Placing an order (online through our website, by phone at 1-800-378-6132, or by email at [email protected])
• Using our website
• Using our AI chat tool
• Subscribing to our newsletter
• Contacting us for customer service or consultations
• Continuing to use services after Terms are updated

No Signature Required:

• Your actions constitute acceptance
• Electronic acceptance is binding
• Same legal effect as written signature

35.1 EFFECTIVE DATE

These Terms Are Effective As Of:
2026-01-15

Last Updated:
2026-01-15

Applies To:

• All uses of our website and services on or after the Effective Date
• Orders placed on or after the Effective Date
• Accounts created on or after the Effective Date

Previous Versions:

• If you created an account before this Effective Date, previous version may have applied at the time
• Continued use after Effective Date constitutes acceptance of new Terms
• Archived versions available upon request: [email protected]

35.2 VERSION CONTROL

Current Version:
Version 1.0

Change Log:

• 2026-01-15: Initial Terms of Use published

How to Find Current Version:

• www.bio-sol.ca/terms-of-use (English)
• www.bio-sol.ca/conditions-d-utilisation (French)
• Always check "Last Updated" date at top of Terms

36.1 HAVE QUESTIONS ABOUT THESE TERMS?

Contact Us:

General Inquiries:
Email: [email protected]
Phone: 1-800-378-6132
Website: www.bio-sol.ca/contact-us

Legal Questions:
Email: [email protected] (Subject: "Terms of Use Question")
Mail: Bio-Sol, Attn: Legal Department, 78 Authier Street East, St-Alphonse-de-Granby, Quebec, Canada J0E 2A0

Privacy Questions:
Contact: Jean-Sébastien Gagné
Email: [email protected]
Phone: 1-800-378-6132

Product Questions:
Email: [email protected]
Phone: 1-800-378-6132
Monday-Friday, 9:00 AM - 4:30 PM EST

Languages:
Service available in English and French

36.2 OFFICE HOURS

Business Hours:
Monday-Friday: 9:00 AM - 4:30 PM EST
Closed: Weekends and statutory holidays

Response Times:

• Email: Within 1 business day
• Phone: Immediate (during business hours) or call center
• Mail: Within 5-10 business days

36.3 BUSINESS ADDRESS

Bio-Sol
78 Authier Street East
St-Alphonse-de-Granby, Quebec
Canada J0E 2A0

Phone: 1-800-378-6132
Email: [email protected]
Website: www.bio-sol.ca

Quebec Business Number (NEQ): 1174797903

37.1 WE APPRECIATE YOUR BUSINESS

Thank you for choosing Bio-Sol for your septic system needs.

Since 1992:

• Over 30 years of experience
• Thousands of satisfied customers
• 80% success rate
• Environmentally friendly products
• Proudly Canadian

Our Commitment:

• Quality products
• Excellent customer service
• Honest advice and recommendations
• Fair business practices
• Environmental responsibility

We're Here to Help:

• Questions about septic systems
• Product recommendations
• Troubleshooting issues
• General support

Contact us anytime: 1-800-378-6132 or [email protected]

DOCUMENT INFORMATION

Document Title: Terms of Use (Conditions d'utilisation)
Version: 1.0
Last Updated: 2026-01-15
Effective Date: 2026-01-15
Next Review Date: 2027-01-15
Language: English (French version available)
Format: Web page (www.bio-sol.ca/terms-of-use)
Alternative Formats: Available upon request
Governing Law: Quebec and Canadian law
Jurisdiction: Courts of Quebec, Canada
Company: Bio-Sol (9403-3974 Québec Inc.)
NEQ: 1174797903
Contact: [email protected] | 1-800-378-6132