The products froze during shipping. What should I do?
For solid and dry products, there is no problem. They have not been damaged by the cold.
However, liquid products lose their effectiveness if they have frozen.
This is why we prefer to send them directly to the postal counter or ask for a signature (the products have frozen several times in the mailboxes).
If the products have frozen during shipping, please contact us at 1-800-378-6132.
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Unfortunately, we do not ship our products to the USA at the moment.
But, if you live in the United States and would like to order them, please fill in the form below. You will then be notified as soon as they are available in your country.
Thank you for your understanding!
Malheureusement, nous n’expédions pas nos produits en France pour le moment.
Mais, si vous êtes résident français et aimeriez les commander, remplissez s’il vous plaît le formulaire ci-dessous. Nous pourrons ainsi vous aviser aussitôt qu’ils seront disponibles dans votre pays.
Merci de votre compréhension!
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